eBags.com - The Largest Online Retailer of Handbags, Luggage, Backpacks, Laptop Bags and More! Free Returns, Product Videos, and Millions of Reviews.
eBags (ebags.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
463 approved reviews, newest moderated first
Judy P.
Horrible gift return policy. They do not accept returns after 30 days, so you have to time your purchase so you leave enough time for the gift recipient to receive and return the item within 30 days. So whatever you do...do not shop early.
Tara
Worst customer service. I ordered a lunch bag with two day shipping and it came a week later. When I called to discuss what happened the customer service rep was very rude and told me if I don't want the bag to just return it but there's nothing more they could do. I'll never buy from them again.
Max L.
Be aware that eBags charges $4.95 return shipping fee AND the bags they ship is bot as advertised (material and form looks totally different). DO NOT BUY OR YOU WILL BE SCAMMED OF YOUR MONEY!
Response from eBagsAug 29, 2018
As a one time exception we will waive the return fee, however please note that our product description on the item you'd purchased clearly specifies the material and features.
Raul T.
I've had a normal, smooth and amazing experience buying from eBags.com. Used their e-mail discount, payed, waited for the delivery (made by UPS) and everything I ordered arrived without a scratch, exactly as bought and as expected. Of course each order is an order but even though their reviews are not that positive I gave them a chance and they made it. I recommend eBags!
Lori Ballen (Lori Ballen T.
Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered. The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed". The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces. I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply . I will not be ordering from eBags again.
Deanne C.
I literally have no idea how these folks stay in business. What a SHAM. Wrong stuff shipped, charging ME for the return, then agreed to issue me an eBags credit - I DON'T WANT A CREDIT TO THIS SCAM ARTIST COMPANY THAT I WILL NEVER BE USING AGAIN! Also paid for "2nd day air"... took over 10 days to get order! Demanded PayPal refund for this.
Idriss
This is the weirdest company in business, took the money from my account never ship the item when i call them they said it was cancelled, no cancellation email, the employee do not hesitate to hang up on you not worth your money or your time, also i find out that they took money from my reward account.
This is Denisse &.
Got here on time expected and with the item I order. Really satisfied !