eBagsReviews of ebags.com

I ordered the medium toiletry bag & a set of 6 packing cubes. returned the toiletry bag because it was too small and really didn’t like the design or quality. At the time of return, I had not received the packing cubes because they were delayed. I should have waited & returned all together to save 2 return shipping charges. The cubes are a joke. I was so disappointed when I got them. They are very small & flimsy. More trouble than they’re worth. I was in hospital & couldn’t return within 30 days & when I explained my situation, eBags refused to accept them back although I explained they were still in original packaging & had never been used. Now I’m stuck with something I’ll never use. Cost $50 plus $10 to return toiletry bag. Will not order from them again.

Great company. Over the past five years, I've purchased numerous items from eBags - a Derek Alexander leather handbag, a second leather handbag, four eBags house brand handbags, two Baggallini handbags, and four Laurel Burch totes. The eBags house brand handbags are indestructible and I need a new suitcase, so I went online to look for reviews of their luggage to see if their house brand eBags luggage is as good as their handbags. I stumbled across the bad reviews on this site. I am sure that everyone here had bad experiences with eBags just as described, but eBags is a major online retailer and I think what is happening is, the thousands of satisfied customers aren't posting positive reviews, while a handful of legitimately unhappy customers are posting negative reviews. Anyway, if anyone has tried eBags house brand luggage let me know what you think. I'm looking at hardside spinners

Don't understand the bad reviews. I have purchased 6 ebags and the quality and design of them have been excellent. I had one minor issue of quality 3 years after purchase and their service dept. gave me my money back with no questions asked. I will go as far as to say that they have the BEST service Dept. I have ever dealt with. Clear thinking, clear speaking, intelligent , friendly people. When I speak about their quality, I am speaking about their own brand. I know they also sell many other brands.

I have an an ongoing issue with eBags sending me promotional emails. No matter how many times I "unsubscribe" or email the company to unsubscribe me from their mailing list, I keep getting promotional emails. I get promises that they will remove me from their email list yet the emails keep coming. How do I get this company off of my back other than changing my email address? Very frustrating that they are unwilling to take care of this problem and as a result I will never purchase anything from them.

False delivery dates. Contacted customer service numerous time. They could not tell me when the bag would ship or refund my money.

I have purchased from ebags several times over the years. I had one quality issue with a bag. Made a call they sent me to a local repair shop. No muss no fuss. This time I place an order and am told the bags will arrive yesterday. No bags. I look on the website and they have not even been shipped! It's unfortunate but I think this will be my last purchase with them considering the scathing reviews over the last two years I don't appear to be the only one with issues.

eBags is a scam. They offer a 25% discount if you sign up but then almost every single item is exempt.

I purchased a light weight suitcase and the zipper broke after 4 uses. I called and they don’t stand behind their product. I will never buy from eBags again. I will go back to my last suitcase which has lasted through 10 years of travel. It weighs 11 pounds itself and I wanted to buy a lighter suitcase. But, eBags is a terrible company. I tried to review them on their sight and they block me from reviewing the product after I asked them for help.