eBagsReviews of ebags.com

These guys are shady. I bought a bag from Amazon and they sent me a promo price for $20 less. When I asked about it they said they don't honor discounts through partners. When I see their reviews, I wouldn't order directly from them. You can't buy your way out of bad service.

Nice bag BUT security clasp broke after one lightly used trip (only used bag at airport), the bag stayed in hotel room unused the rest of the time. NO response from customer service. POOR for the cost of the bag and all the marketing the company does.

They have some nice products but do not give full refunds, even if you return within a week. They kept a $5 credit that I can use on a future purchase. Will be reluctant to order from them again.

Sent wrong item that was cheaper and refused to return refund or replace!! Customer service rep never replied. When I emailed them, they finally did. No satisfaction on my end.

I was reluctant to order from eBags after all the bad review, but in reading the bad reviews of disgruntled people, I realized most of the complaints were regarding shipping, warranties, or issues that seemed as though the person buying the product did not look at the return policies, shipping timelines or return policies before purchasing. I really needed the bags I purchased for travel, so I decided to take a chance on eBags and I can say I am 100 percent satisfied with the bags I ordered, as they are both great quality bags. Also, from the minute I ordered the bags, I received correspondence about my purchase and several different emails leading up to getting them, as to when the items were shipped, delivery dates, and even received confirmation via UPS within minutes of them being delivered. So, the bottom line is that most people who are satisfied customers will not leave reviews for a product, I am usually one of them, however, I thought that the reviews I read absolutely do not reflect this company or their practices, so do as I did, and give them a chance, and you too will be see that not all things said are relative to this company's service and merchandise. Thank you eBags for the great products! I will be back!

I ordered a backpack, and after three weeks of not receiving my order, or any sort of shipment notification or communication. When I looked up my order it simply said it was Confirmed, but hadn't shipped yet. I followed up with customer service to see what the hold up was. They informed me there were unable to ship to my country (Canada) and that my order had actually been cancelled the day I placed it. I received no notice of this, my credit card has not been refunded, and it still shows my order as confirmed when I look it up.

I BOUGHT A BAG FROM THEM FOR A FIVE WEEK TRIP TO EUROPE. THE HANDLE FAILED TO EXTEND AFTER THE FIRST FLIGHT. I JURY RIGGED THE BAG SO I COULD TOW IT BUT DECIDED TO CONTACT THE COMPANY. THEY WERE ABSOLUTELY NO HELP. TOLD ME TO TAKE THE HANDLE OUT OF THE BAG. I DID THAT AND THERE WAS NO DIFFERENCE. THEY SHOULD HAVE SHIPPED ME A NEW BAG. I PAID GOOD MONEY FOR THIS BAG AND IT IS POORLY CONSTRUCTED JUNK. DO NOT BUY FROM THESE GUYS IT IS A SLICK MARKETING SCAM WITH NOTHING BUT A SHAM FOR CUSTOMER SUPPORT.

BEWARE!!! Sells defective golf bags. Order wrong twice. Insulting customer service . Runaround and zero resolution. Black bag faded to maroon in 2 months. States fading is to be expected. Response from EBAGS was they were not notified until 1 month after warranty expired. I started the process 6 months BEFORE. The run around between having ME contact the manufacturer who told me it was EBAGS responsibility per their contract plus the non responses and delays in responding, in some case didn't respond until I demanded to speak to supervisors is inexcusable in customer "service".