I cancelled my order and even received confirmation from them that the order was cancelled but haven't received a refund to my debit card.
Response from eBagsAug 10, 2018
eBags does not bill an order until it ships. Since your order was cancelled and did not ship, there was no refund to issue. Any authorization obtained against your payment method prior to shipment will automatically drop off. Please note this automatically occurs with most banks within 3-5 days, however some banks, as well as prepaid cards may take longer.
CU
Customer
I should had read the reviews before…
I should had read the reviews before buying with them. I bought a bag for a trip after they charge me and couple day after they decided to send an email, advising that the bag was now out of stuck. No inventory control + Bag still showing available in the website.
would not be visiting this site again.
MB
Mike B.
Bought bag and ripped on first use but…
Bought bag and ripped on first use but since is was more than 30 days since the order (about 45 days), they will not accept a return and are making me deal with manufacturer.
Recommend you deal with local or on-line vendors who will stand behind the products they sell and not refuse to take back a defective product. Should have just bought from Amazon.
JK
Jacob Keong Yeow Y.
Extremely poor customer response
I've spent over 700usd on a single order with multiple SKUs. To their credit 4/6 of my bags did arrive. However they sent me a single travelpro 29" instead of 2 bags namely the travelpro 25" and 21". So I am still missing 2 bags and have a wrong bag in hand . Also I have been charged fully for these bags and they still haven't gotten back to me on the status for weeks now. Ridiculous after they take your money , there is no remorse or rectification.
Edit: Thanks for processing my refund and I had further ordered another 2 bags from you guys, but one came in the wrong colour .....sigh...... . Just too tedious to process another exchange whilst also losing money because of the exchange rate cut that you guys process. I've changed the rating to two star because although things got processed it took a two months ordeal to get a solution and even when I made a new order, a wrong colour was sent again. Hopefully your ordering system and supply chain management software improves. But appreciate the response
Best regards.
Response from eBagsAug 10, 2018
I apologize that the wrong item was received. Since this was an International order, we do not have an option to process an exchange. We did however offer a free return, and credited you in full for the 2 pieces you did not receive. Unfortunately, we had to wait for all of the items to arrive to make sure the missing items were not mispackaged in a different box. I apologize for any inconvenience this caused.
Best Regards,
Elexa G.
Customer Success Manager
eBags LLC
MN
Mike N.
Worst online shopping experience I've ever had
I placed an order with ebags 12 days ago and the item, which was shown as in stock, has still not shipped, and the company can still not give me an update of when it will ship. Because it has taken so long, I contacted them to cancel the order, and despite three calls to customer service in the last three days, ebags has still yet to be able to confirm whether the order can be canceled. To have this level of ineptitude from an online retailer in this day and age is appalling. I obviously will never be buying from them again and will tell anyone I can find to never use ebags.
Response from eBagsJul 3, 2018
Mike I apologize for the experience you've had. We are currently working with the manufacturer's warehouse to get the replacement order cancelled. Once confirmed a prompt refund will be issued. Unfortunately, due to the fact that our items are shipped directly from the manufacturer, we must want for a confirmation on our warehouse's end before we can confirm cancellation with you. Again I apologize for any inconvenience this caused you.
Best Regards,
Elexa Gilbert
Customer Success Manager
eBags, Inc.
JA
Jamie
Dont buy here they just want your money…
Dont buy here they just want your money bought an 28' roller bag for over $100 and received a fanny pack they were more worried about the return of a fanny pack then getting me the right item now they want their bag back before I can get a refund. Oh and they could have fixed their mistake be decided they did not want to pay the shipping to get it here in time. Dont buy here
Response from eBagsJul 3, 2018
Jaime,
I apologize for the experience you'd had. Please respond to our direct message requesting order information so we can make this right.
Best Regards,
Elexa Gilbert
Customer Success Manager
eBags, Inc.
RS
Rich S.
ebags - no callbacks, no shipping, just wait, wait,..
Order an item that it promises will arrive in 5 days. On the 6th day, it still has not even shipped. 3 contacts into customer service. No one promises to expedite or even upgrade shipping. They don't even know when or if it will ship.
I order it from Amazon that day. 3 minutes later I get an email with a shipping tracking number.
Ok. That's an easy choice. Do not order ebags unless you want to waste your time waiting, waiting, waiting. If you want it in 2 days, Amazon.
RW
Robert W.
Don't believe the prices they advertise…
Don't believe the prices they advertise on their website. I tried to order a "Steal of the Week" and received a confirmation e-mail, a receipt and my CC was charged. The next day I got an e-mail saying the price was wrong and would not sell it to me for the price advertised.
Don't bother with these scammers.
Response from eBagsJun 8, 2018
I apologize for the experience you'd had. Per our Terms of Use, "Please note that there may be certain orders that eBags is unable to accept and must cancel. eBags reserves the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped (unless you are paying via your PayPal account, in which case you will be charged prior to your order being shipped). By way of example, some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by eBags' credit and fraud avoidance department." This information is also available in our Help Center.
