eBagsReviews of ebags.com

Had ordered a travel pro bag, which was a week late, when I got an email saying there was an issue at warehouse..they told me they did not have a delivery date due to issue...I called, verified it was accurate and canceled the order...as soon as I canceled, received an email saying order has shipped, and my credit card was billed... called back to verify, and they said order was canceled, but the process calls for the card to be billed, and it will be refunded in the future...product was never shipped, and it is illegal to bill a card prior to shipment...stay far away, they are dishonest...just ordered on Amazon do same money.......... just received ebags response....received 10 messages regarding shipping, when bag was never shipped out...cannot make this stuff up. Then they tell me they received the bag returned, and will be charging me $14 for a manual return....Stay away, ordered from Amazon, and already arrived. ebags is a joke....many, many bad reviews.

Beware... if your bag breaks on a trip (even the first one) you can't send it back. I purchased a Travelon 14" wheeled underseat carry on bag and one of the zippers broke on day one of my trip and by my return on day 10 one of the seams was frayed. I contacted ebags and was told they won't accept the return of a used bag. Now I get to call the manufacturer and fight with them. BUY somewhere else where you can return if needed.

I purchased a hybrid spinner carry on from eBags based on a friend's recommendation. The bag arrived today. At first glance it looked like a pretty nice bag. Then I went to extend the handle and immediately noticed that it was broken. You cant get the handle to go back down. Needing the bag this weekend I asked the rude customer service person if he could expedite a replacement. He said no, that there is only one speed for replacements and that is 5 business days. I told him I'm part of shoprunner. He replied that program doesnt work for exchanges. So, frustrated, I told him to give me a label and I will return the bag then. Which he rudely complied. I guess eBags has enough customers and don't need another one.

I bought a bag from this company, and actually really like it, BUT the company send 1 to 2 emails daily and they never stop. I click unsubscribe and I call in to the 800 number. They already had me as a customer, but now,I am so angry from the bombardment of emails, I will NEVER buy another product from this company. Do they not understand privacy? I work in the docu film world and have many crews traveling the world. I would have recommended this company to many of my crews for bags if not for the constant emails....Do not give this company your email or business, they need to learn to respect their customers.

I ordered a bag and it was supposed to be delivered yesterday. Today I get the shipment with the other item but no bag. They have no idea where it is! They have to request status from warehouse and that will take 1-2 days to get a status! I cancelled the order because I can't have it arriving a week late when I am not home. Ordered replacement from Amazon and paid more. Tried to return the other item (which I only ordered to get free shipping) but they want a $4.95 restocking fee.

I have do a fair amount of online shopping and am astounded that ebags stays in business. There are so many problematic practices for customers. I have placed my first and last order with them, 1. Orders take a longer time to come than from other vendors such as Zappos, Amazon, and others. 2. I learned that ebags deducts* $4.95 for each item (even those costing little more) that is returned. (*They describe this as a credit which basically obliges a customer to spend the money with them. 3. The returns process, which they dub as easy is unlike any other I have experienced. To initiate a return takes some work on the site to begin with, then once it has been "requested, labels are not readily available. I have had to call and still am waiting for labels to be emailed to me, rather than being able to easily access them as on Zappos, Amazon and other sites. 4. From what I can tell ebags' customer reward system is also a bit strange. I placed a hefty order for which it seems i gained rewards points, which have expired in less than a week?? 5. Last but not least: Customer Service. A customer service number is not clearly displayed and readily available as on other retail sites. Takes a little digging. In fairness, I had two positive experiences with Customer service: one rep respectfully waived the $4.95 return fee for small items I was returning (which i never would have ordered had I known about their fee. Another rep did a price match when a suitcase I had just ordered went on sale. I appreciated both. However, i just spent awhile on a live chat with an ebags customer service representative in my quest to get labels for my returns and he basically hung up on me. I still do not have access to the labels for returns I initiated early this morning and it is midnight. I am actually quite surprised by all these poor non-customer friendly practices.

I tried to change my billing adress, but they managed to change the shipping address instead, meaning the package now will be shipped to the wrong address, and then back. They wrote me that they changed the address, but i just spoke to the carrier, and they could see the wrong address. So my question is, why did you tell me that you changed the address when you did'nt do it?

Full disclosure: I've not purchased anything from this company BUT clicked on an ad in Facebook and now am inundated DAILY with emails. I have 'unsubscribed' at least 50 times but they still keep coming. I have emailed, asking them to remove me from the list - no success. So now just on principal I will not deal with this company. I've relegated the emails to SPAM but it just irritates the heck out of me that I can't just get them to stop. Clicker beware!