eBagsReviews of ebags.com

I placed an order a week ago. It was shown to have shipped on Tuesday. I paid for two day air. eBags email states they will arrive on Wednesday. Wednesday morning UPS states that the items have not shipped and details will follow when they become available. I placed two calls to eBags customer service, which could not be any poorer, and was told they were looking into it. 24 hours later no response to my two calls. UPS still shows "label created" and no additional tracking movement as of Friday. I could not be anymore displeased with the company. I have a cruise that leaves Sunday. Now I will have to spend the day trying to find two pieces of luggage to my specifications. Everywhere I go they don't have the size or two of the same. From the looks of the statistics, eBags has a rating of 51% being 2 stars or less. That's nothing to be proud of. This is a classic case of why brick and mortar businesses won't vanish. Sorry I trusted them. Buying off the internet is not what it use to be. So now when I get back from the cruise I will have to go through the B.S. of returning the items. Just go to your local store and make the purchase. By no means was this a time saver or positive experience.

My beef is not with the quality of the bags. The one I ordered was constructed nicely & very sturdy but I returned it because it was not going to meet my needs. I was refunded promptly so no issues there, either. My beef is with all the emails I continue to receive in spite of my sending an "unsubscribe". If I click on "unsubscribe" again, it simply shows that I am already unsubscribed but the emails continue. I called Customer Service & was instructed to send my complaint to Customer Care Management for resolution. I am still awaiting any kind of reply from them. Hopefully someone will read this and take action. I did see one other complaint about the continuous emails so this is apparently a common complaint.

UPDATE - MY EXPERIENCE WITH EBAGS JUST GOT WORSE. First Review - No. Just no. Just don't order from these people. I paid for a bag a week ago and it hasn't even been shipped yet - no tracking number but listed as delivered. I've inquired twice about it. I am demanding a refund and if it is not forthcoming, I am considering using small claims court. A site like ebags should be able to conduct their business legitimately. UPDATE - I received an email from customer service saying they would process my refund and several hours later, I received an email that my order has shipped. Just stay away from this company. They are horrendous.

Ordered a cyber Monday item to be told the next day they don’t have item in stock. Then was offered a $10 credit. The bag I was ordering was $40 off? There are more reputable sites to get luggage. First and last time I will use Ebags.com. Edit 1. They charged my card. Still no refund on the cancelled order. Edit 2. If the item sold out... ebags.com should not have had on their site that it was still available. When I purchase something online I expect to get what I am paying for and if not an immediate refund should be issued.

Update to the review below. I have upgraded my experience from 1 star to 4. I work in Retail and know from experience that customer service is a fail point in most organizations. I had written this experience and this company off but they came back and saved the day and the sale. They honored the price and gave me a customer code to make it easy to complete the sale. Their past service and the quality of the product was enough to make me give it another chance. Prior to today I would have given eBags a 5 star review but my recent experience will be my last. I was promised a price when they could not honor a delivery date and when I came back the new price was 30% higher. I had copied the customer service conversation and clearly supplied the original price. Don't like being lied to.

I purchased a "carry on" as a Christmas gift for my daughter who can only fly from home to her grad school on American Airlines. 7 days after the return window, I discover the bag is NOT acceptable as a carry on by AA. Although I completely understand they have policies, that their website says it's a carry-on...but a major airline says it's not tells me they have a description issue on their website. I was hoping they would make an exception because of that - but no. Just "you've missed the window - no return!". Will never buy from them again. I expected reasonable, not a brick wall. *EDIT* The company finally issued a refund. I had to stand my ground and be ugly to get it though. I don't like being ugly and shouldn't have to be. **EDIT 2** Ebates sent me an email saying they were issuing a refund and it would be made via the same method I paid. If it were via credit card, it would be credited, if it was by gift certificate, I would receive a gift certificate. I paid via credit card. They then sent me a code for a gift certificate. I've told them this is unacceptable and am awaiting their response. This is ridiculous. DO NOT DO BUSINESS WITH THIS COMPANY. They almost redeemed themselves, but now I know better.

I purchased 2 things and the total came to 106.00 but when I got the items, the rolling tote handle didn’t work properly and the 4pk cube were just too big for what I needed them for. I returned both items and expected about $101 to be credited back to my CC. I got the full refund for rolling tote but only got about $14 for the 4pk cube set. When I called customer service, they told me they charged a return fee $4.95 for each cube and rolling tote which is the reason I was shorted by $25. I asked why I was charged for each cube when the it was a 4 pack and not 4 individual cubes. She told me she had no idea. I asked to speak to a supervisor and was told no one was around to talk to but told I would get a call back within 24 hours. After about 30 hours and no call back, I called again and this time the customer service agent said there is no record of my call from the previous day. I asked to speak to a supervisor and now being told I won’t get a call back for 48 hours. I e mailed the company Before I made any calls and still haven’t gotten a response to that e mail.

Ordered a travel case for my grandson for a gift. At the time of my order placement they showed 6 in-stock. I ordered one and selected my ShopRunner account for 2-Day delivery. I paid by PayPal and received all the order confirmations that the order went through. Then the fun began. No shipment and no communication from eBags that the order was not coming. When I signed into my eBags account it said you order was being processed at the warehouse. After 4 days and my order not arriving, I contacted eBags support. I kept getting the same scripted line - We have contacted our warehouse to check the status of this item and we will update regarding this issue via email in 1-2 business days. After 2 weeks of contacting eBags I finally get an email message that said this: NOTICE: An eBags Item You Ordered Is Out of Stock Looks like your backordered item was SO popular, even our super-secret sources were unable to track another one down. We've hunted high and low-but it's completely out of stock. While YOU should feel good about your impeccable taste, WE feel just awful that we can't deliver the goods. So we've suggested a few similar items below, and hope you'll explore eBags.com to see if you can't find something you love even more. We're also including a special one-time coupon for $10 off your purchase of $25 or more - simply enter code xxxxxxxx at checkout to redeem. You will also get free shipping with this code! Please, let us make this right! That email response is absolutely terrible. Who in their right mind at eBags approved in sending an email like this. Basically, you are blaming the customer because you screwed up and did not have your inventory under control. And then you offer a pathetic $10 off coupon for your mistake. Did anyone in your company ever hear of using the word "Sorry" or "We Apologize" for our mistake????? Then to top it off, getting a refund from eBags is like pulling teeth. It has been nearly a week and my refund has yet to be credit to my PayPal account. Basically, I had to dispute the charge with PayPal to get my money back from eBags. This experience went from bad to disgusting in such a short time period. I am in customer service industry and this day and age you make things right - especially when your competition is companies like Amazon. I will never purchase from this company again and I CANNOT recommend anyone purchase from eBags.com UPDATE: Received another email from eBags that said this: Unfortunately your order has been canceled due to error and you will not be charged for this purchase. If you have already been charged, your payment method will be refunded within few business days. Again, no apologies whatsoever. Is it that hard to say you are "Sorry" and that you screwed up? Lastly, our refund finally arrived AFTER filing a dispute with PayPal.