eBagsReviews of ebags.com

False delivery date, frustrating customer service, broken promises. This company is incompetent or a scam or both. As with many others reporting here- Failed to deliver on time, offered rote excuses, refused to cancel order, failed to keep promises regarding facilitating return. Resolution still pending. Order from them and expect endless frustration. READ REVIEWS BEFORE ORDERING! I regret not having done so. Followup to my original review: Contrary to the reply from ebags to my review, my experience is common among its customers. Multiple reviews on this and other sites confirm that- Estimates of delivery dates are incorrect, often by weeks. Simple changes or cancellations in response to such delays are problematic. I think that ebags is a drop shipper, with no control of its supply chain, and, perhaps consequently, chronically plagued by errors and miscommunication with customers. Avoid them. Drop shipping is a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.

I purchased a bag from Ebags after checking the return policy to ensure it was returnable. I also added a personalized tag to the bag for free. The bag arrived and I was unhappy with the quality, so I initiated the return process. I was informed that because I had added a (removable) personalized tag, the bag was now non-returnable, despite the fact that the suitcase itself was completely non-personalized. I am trying to resolve the issue with management, but wanted other consumers to BEWARE that Ebags will mislead you by adding a $10 piece of leather to your $500+ bag to render it non-returnable.

I wish I would have read these reviews before buying two bags from eBags. I bought a $260 suitcase and the zipper broke the first time I used it. They will not allow me to return the suitcase and are telling me I need to go to the manufacturer. Buy your bags somewhere else because eBags does not stand behind the products it sells.

I ordered a piece of luggage two weeks ago. Ebags charged my card, but I was never sent any email follow up. I contacted them and they had no record of our order, the charge also disappeared off of our account. Now, a week and a half later, and the charge reappeared on my card. It is nearly impossible to get anyone to answer the phone of web chat. When I finally got through on their web chat, they told me to call our bank to dispute the charges......

Have been loyal customer for YEARS. But during that time a few issues arose - long story short, I was given 2 promo codes to use in the future. Tried them yesterday - neither worked. 30 min call via phone and "Jeff" PROMISED one new code would arrive in email in 15 mins and one the next day. (He said a manager needed to give the better "CSR" code.) Neither occurred. Had to write them. Got back a form note explaining how 2 codes can't be used at the same time. I KNOW THAT AND IT HAS NOTHING TO DO WITH MY NOT RECEIVING THE PROMISED WORKING CODES. Frustrating. Spent HOURS detailing reasons for codes and what occurred - I've since deleted old codes based on REASSURANCE of getting new ones. I thought I might still have in my computer, but need to shut off computer in prep for a trip. So I email again, and all I get is a flippant reply asking me again for old codes - rather than simply sending new ones as promised. Uh, why not ask Rep JEFF?? He wrote the codes down, looked them up, realized they were not used by me, and faulty. Yet ebags rather make me jump through hoops for hours rather than honor a promise. Horrific CS. Too bad - they were awesome years ago. PS I see where agent Elexa has commented on other reviews that she takes "notes" of customers' issues so they don't have to rehash when they call back. WHY DIDN'T CS CHECK JEFF'S NOTES INSTEAD OF DEMANDING I JUMP IN CIRCLES? They now say they can't handle my request via email (to send new codes?! why not?!?) But that I should "call and their reps can handle via phone" - uh, NO -- I did that yesterday -- why would I put myself through all that again? Just to be promised "codes will arrive in 15 minutes"? That won't come...:-( (On the off (but still hoped for) chance that cs personnel wishes to do the honorable thing and actually HONOR their promises to me -- please send me the 2 CSR codes that were each promised for 30% off (with no exceptions) & no expiration. They are actually similar to the sale going on this very minute (although I believe today's sale may have some exceptions) and the "no expiration" merely allows me to use as initially intended. Thanks) UPDATE: MANY HOURS/DAYS OF ANGST LATER, BUT AFTER POSTING HERE, I FINALLY RECEIVED A SATISFACTORY RESOLUTION FROM EBAGS. SO WHATEVER REP TOOK CARE OF (FINALLY), THANK YOU. (capitalizing to distinguish update from original post) - I would upgrade the rating to 2 or 3 stars now. I like their products, but really no good excuse why a promised code shouldn't have been sent as promised, or at least the next day when I expressed it was never received. Certainly should not have taking more than half dozen detailed letters, calls, chats, etc. But I'm thankful they finally resolved.

Company will not honor their warranty. I contacted eBags on 9/22/2018 about an an eBags TLS Mother Lode Junior 25" Wheeled Duffel I purchased from Amazon.com. One of the compression straps was not anchored/stitched securely and detached from the bag on my first trip. I sent photos with my original email and was asked to provide my Amazon.com invoice number which I did. Since that last email exchange on 9/24/2018 there has been zero response from eBags despite multiple follow-up attempts. This was a fairly minor issue and I would have been happy simply repaired my bag under their eBags Brand Products Lifetime Warranty against defects in materials and workmanship. Why would I buy another product from a company that does not return emails or honor legitimate warranty claims?

I ordered with Ebags during the Black Friday Weekend Sales for a trip on December 4th - plenty of time in hand. I was given an expected delivery date of 11/28. Once the 28th had come and gone, I was concerned, and spoke to an agent via Chat - who told me that I would absolutely have my item delivered on or before 12/3. Well then, today, to my dismay, I get an email telling my bag has shipped with an expected arrival of 12/7! Now I have to buy alternate luggage, and do so without any of the black friday sales at other stores, because I stupidly trusted EBags to deliver on time. When I spoke with a chat agent today, I asked for expedited shipping to arrive before 12/3, and was told that wasn't possible. As 'compensation' - I was offered $10 in Ebags reward points. And then was told to call the 1-800 number to speak to a manager. I can't believe how bad this experience has been. I've wasted time and money with this bereft company and there is seemingly zero accountability. Very frustrating to say the least.

Thankyou for your swift responce to my concern over the false email I had recieved from someone trying it on. Its so unsettling when you receive a phishing email, wondering for the proceeding few hours whether or not somebody has robbed you of your hard earnt money.You put my mind to rest immediately. thanks and kind regards Rod.