eBagsReviews of ebags.com

This is such a SHADY company. They send so many promotional emails. I hit the unsubscribe link. It did nothing. I kept receiving them. I kept unsubscribing but they wouldn't stop. I contacted Customer Service and they acknowledged that I should be unsubscribed and wasn't sure why I was still receiving so they forwarded my concern for further review. I STILL kept receiving emails. I finally went into my account and changed the email to a fake, made up email and...they continue to send to my old email. I send all their emails to Spam now. Gmail even has a block feature now. NEVER give this company your information. There should be a complaint lodged with them with the BBB for this.

first, i ordered a 3 piece luggage set in purple. got one piece in black. delivered to the front of my house, which is problematic. sending that one back, prepaid. wanted the 3 piece set in purple. during online chat was told it would be delivered on monday. got the notice it will be tuesday. they could only let me pick it up in dallas. i live in san antonio. was also told i couldn't refuse payment if i don't get the item. staff were great and online chat ok, but policies suck

Talk about frustrating! Just lost 45 mins of my life I'll never get back. Lost review I wrote also, so now rewriting. Bottom line: I TOOK A PICTURE OF THE ITEM AND PRICE OF WHAT I WAS BUYING - was not high priced - $24.99 on sale with 30% off for $17.49 - I wanted to use rewards that expire tonight. I put into cart - it was an odd hour - around 2:40 - 2:45 ish am. I can see promos changing at midnight but not at 2:42 am!! But sure enough, as I put into my cart, it jumps in price to $19.99 or about $2.50 more -- so I wrote to the chat person, assuming that ebags CS would do right by me. BAD ASSUMPTION. I will let you judge for yourself. Granted, I am usually much more polite and calm in my demeanor, but for $2.50 and $10 in rewards credit (likely forever lost now :-(( -- I am just a tad less patient and polite. Note, I thought the difference in the price was $1.50, but it's actually $2.50. If I go ahead and buy now anyway (lest I lose my rewards) I hope ebags at LEAST credits me back $2.50 2:54 AMCharles Hello, this is Charles, and I will be assisting you today. 2:55 AMDana what the heck?? I just put an item in cart and I took a screenshot! It was 30% off and said it was $17.49 2:56 AMDana I literally took a picture of it! And when placed into cart it jumped up to $19.99 - that's not cool 2:56 AMCharles May I know the cart # ? 2:56 AMDana I would like to buy it now for the $17.49 and I was planning on using my $10 rewards unless that "disappears" too - not happy right now 2:56 AMDana 75497980 2:57 AMCharles Let me check for you, please stay online. 2:57 AMDana thank you 3:02 AMCharles Thank you for your patience. 3:03 AMDana ok 3:04 AMCharles Please note that we do run promotions and discounts on daily basis and the price of item varies accordingly with the promotions offered in our site. 3:04 AMCharles Hence it is not possible to honor the previous sale price at this time. 3:06 AMDana writing a review on trust pilot right now - copying pasting this chat if need be to show how a company is willing to lose a customer over a $1.50 or so discrepancy. WHO CHANGES THEIR PRICES IN THE MIDDLE OF AN HOUR?? 3:06 AMDana CAN YOU PLEASE DO ME ONE SMALL FAVOR? 3:07 AMDana I would like to take this matter of with exec mgt when they are in, but my $10 rewards will expire by them. Can you please extend them a bit? 3:07 AMCharles Please contact with screen shot of your previous prize to our :08 AMDana I will go beyond that -- but offices are closed now. Can you please extend my rewards credit so they don't expire for a few weeks? 3:08 AMCharles Redeeming your eBags reward points is easy: •Please login to your account, and add the required items to your shopping cart and click on normal "Checkout" even if you use PayPal as payment. •After entering the shipping, billing and selecting the shipping options, you will see a check box available on the right hand side of your page below order summary. •Check on that box to redeem it. 3:08 AMCharles Let me check for you, please stay online. 3:09 AMDana I know how to redeem - I was planning on doing that with my purchase of the bag in my cart that is now $1.50 more than it should be -- so can you please extend my reward credits to not expire until I can take this matter up with management? NOTE: I did NOT ask Charles how to redeem. I waited on hold many minutes while he copy/pasted info that wasn't asked for, and he didn't respond to the question I DID ask (about extending my credits just a bit to allow resolution). I would have redeemed NOW had he just credited me back for the $1.50 difference which seems like a "no-brainer" solution for any decent company. Ebags, I used to swear by you and yelled your praises from the rooftops to friends and colleagues. Boy, your CS has gone down. I spent thousands over the years, and you risk losing a customer -- any customer - over $1.50 tsk, tsk. As I said to Charles in my chat, "not cool ebags, not cool". Can I at least have my $10 in rewards credit back (ideally should be extended to $15 due to all this aggravation!) so that when you offer the same 30% deal for New Year's day, etc., I can buy my item then? Thanks. (And no, I'm not going to jump through hoops of trying to figure out how to send a screenshot to a random rep who won't help me over $1.50. I gave my cart number and you and he know darn well you changed your prices on me! But if you give me a direct email address where I can simply click "send" from my phone, I'd be happy to send you the picture of the price that said $17.49. Small UPDATE: I prematurely lost the chat so I went back to ebags to see if another cs person could help, but "lucky me" I got same rep - so I wrote the following -- 3:31 AMCharles Hello, this is Charles, and I will be assisting you today. 3:31 AMDana I lost our chat before. I see you did not extend my rewards expiration time as requested. Is there a reason you couldn't extend this courtesy for me? What more can I do, ebags? One more update after 4am and it should NOT HAVE TAKEN OVER AN HR TO MAKE THIS PURCHASE. I ONLY DID SO AS I RIGHTFULLY EARNED THOSE REWARD CREDITS WHICH WOULD HAVE BEEN LOST AS CS WAS UNWILLING TO EXTEND - NOT EVEN FOR THE FEW DAYS IT WOULD TAKE TO REACH OUT TO A MANAGER. So I sent this chat to "David" 4:02 AMDana I want it on record, please, that I placed order for higher price than screenshot showed it to be under "duress" because your chat person Charles refused to extend my rewards points beyond today to allow for me to take the issue of with management. I hope they at the Minimum, do the right thing by crediting me back the difference of $1.25 or offering a future $10 rewards credit for my angst. Posted a review on Trust Pilot and possibly elsewhere as well. David, are you able to send me the full transcripts of my prior chats with Charles? I prematurely lost those chats. Thank you. PS to anyone reading:Never received copies of chats with Charles :-(

Before I bought my eBag I was looking for reviews and when I saw how low rated they were in this website, I was very hesitant to buy it, but I decided to take the risk because of the good reviews and because it looked that the bad reviews were due to shipment issues. That low rate cannot be more wrong, everything was perfect, since ordering online, the tracking number, the shipment, everything happened as it was scheduled. And of course the bag it self it’s awesome, it feels like very good materials, the wheels roll quiet and smooth, it has a lot of pockets that allows you a great organization. I loved it, so if you’re looking for reviews before buying an eBag (as I was) don’t hesitate. I hope this is helpful for anybody that is deciding whether buying it or not.

Purchased 2 bags on 11-28. I decided to return mine as soon as I opened it. It was bigger and busier than I anticipated. My husband decided to use his. He did 2 3 days trips and one of the plastic connecters broke. There was no carrier mishandling as he did it all as carry on baggage. All they will do is give me store credit or a replacement. Not sure I want anything else from there when the bag breaks this fast. Very disappointing.

Very poor. I received a substitution for a product. Instead of providing a discount like they offered I was supposed to spend more money on the site with a coupon. I didn't have the option of returning it because it was a gift and not enough time. I am really unhappy that I was treated so unfairly when it was such an obvious gross error. Never trust or order from them

Same issue many of the other customers of Ebags dealt with. Place an order 11/29. Order showed no activity 2 weeks later. Tried the Chat feature and was told the luggage item was suddenly on backorder. I was told I could call the customer service number to speak with an representative to cancel or change the item to an in stock color. I have tried the customer service number repeatedly and always get a message stating my call cannot go through. I then tried email. The representative that responded the first time said the bag was in stock, I could not cancel and would be delivered 12/17. Again, the information given was not correct. I tried a new email and received an completely different answer. This time the bag was on backorder and I could cancel my order by replying to the email. I complied. Ebags sent an email back stating that now the bag was in stock and would go out today. 6 hours later- no change to my order, no email stating the bag was shipped. NEVER AGAIN will I order from this company! Any charge will be contested on my credit card. I certainly have plenty of evidence to share !

I bought a suitcase to use for a specific trip. At time of purchase, they advertised that I would receive my bag before Dec 2nd. Finally received word it's shipping today (well after the expected delivery date), and it's arriving on the 12th (which happens to be after I RETURN from my trip). Contacted Support days ago, and they offered nothing more than "sorry for the inconvenience" and advised several unrelated issues were to blame: including backups at the warehouse, "busy holiday season", other unrelated "system issues" with the warehouse, and "issues with the delivery dates reported on our website". Adding insult to injury, one message also said "We are not able to accommodate shipping upgrades or cancel/change requests at this time either, sorry." So I can't receive my bag, but also can't cancel the order, even though I can't use the bag for my trip. Didn't offer any discounts on future purchases, no refunds, nothing except "We're sorry". Due to time constraints waiting for eBags to provide me with a delivery date, today I had to buy a more expensive suitcase from brick and mortar store so I had something for my trip. Always raved about eBags in the past, but will not use them again. You shouldn't either! Customer support team is responsive, but provides only repeated apologies and nothing more.