eBagsReviews of ebags.com

I received a bookbag from my brother in law, which was purchased mid-December and was given to me last week as a late birthday gift, & when I was inspecting the bag the one strap was entirely unattached to the bag. The product is unusable. However, I needed to switch bookbags and couldn't wait to do so, so my significant other purchased me a different one with hopes that we would be able to return this bag so he wasn't out of $60. When I called the customer service rep was extremely rude, laughing & telling me there's no chance they will refund and there's little to no chance Swiss Gear will accept the bag back even though damaged bags are covered by their warranty. This bag still had the tags on it and everything! The woman on the phone continued to tell me that they will have to reach out to swiss gear regarding my bag & I would just have to "wait" on a response. Not only are their refund policies ridiculous, especially given the holidays, the customer service reps are RUDE and INSULT YOU. I don't know who taught these people how to talk to customers, but they will not be getting my business & from the looks of it they won't be in business much longer.

Ordered a travel backpack earlier this month and received it on time. That was the first time buying from this company. I thought to buy another item I needed for my trip. Delivery date was supposed to be February 18th so that was fine because I would still receive it before I leave for Europe. I checked the tracking almost daily and everything was fine until the 16th. Now it says delivery on the 22nd, which is too late. I contacted customer service to inquire, but got no explanation. I requested a cancellation and a refund, but was denied. Representative said to contact them once the item arrived to request return. I said I would be out of the country until mid March. Representative was still rude so I disconnected. I will never buy from them again and won't recommend them. They can't keep delivery date promised and refused to rush a replacement. They'd rather lose a customer then eat the cost of express delivery. Do not count on them to come through for you for your trip. They will leave you hanging and try to make you do all the work to return the item. UPDATE: I checked the UPS tracking and now it's updated to return the item to sender. I have to wait for the package to leave New Jersey and be delivered to California and then wait for it to slowly make its way back to New Jersey and then further wait for some employee to go through the return process and then take his or her time to request a credit refund for me. So probably in the Spring time I'll get refunded. I really hate this company!

Worst Worst service Please buy somewhere else even if its a little more, They absolutely dont honor there warranty. Used it 4 times, broke down after 10 months.... I called many many times for weeks, and after 2 months they told me to pay shipping, which came out to almost to buy a new one somewhere else. It says on there site by the item i bought, 2 year warranty, and they just dont honor it, and dont even try to help you.... STAY AWAY FROM eBags, and you'll sleep better on vacation and at your home...

I'd really like to give them zero stars if I could. I have never been so annoyed by a company and their relentless emails. There is no way to unsubscribe from them on their website and repeated pleas to customer service have gotten me nowhere. If you buy anything from this company (I ordered and returned one item) you will forevermore be INUNDATED with emails.

Used eBags to order a set of Timberland Boscawen luggage as you simply can't get hold of them easily in the UK. I ordered them on the 12/01/2019 and they arrived on the 22/01/2019 and I didn't even use their express shipping. Everything arrived well packaged and as expected. Would definitely use again despite all the negative reviews here.

I usually don't write negative reviews, but my experience eBags has been (and unfortunately still ongoing) extremely disappointing. I purchased a very expensive suitcase which I needed for an upcoming business trip and used the 2 day shipping option to expedite the shipping. I received an email stating that the suitcase was shipped with a UPS tracking number, however the UPS website states that the package still hasn't been released to them even after 2 days that eBags claimed that the order shipped. Customer reps only apologize about the situation and don't really take the initiative to resolve the issue. All of the emails I've received claim that the order will be shipped and/or have been shipped, which is not true. I was extremely hesitant about purchasing anything from eBags due to their negative reviews. In conclusion, I also recommend all future buyers to consider all options before purchasing from eBags unless they want to go through headaches. I'm very hesitant to purchase from them ever again and don't recommend the company to any of my family/friends/coworkers.

never received the bag. they only took the money. customer service said they sent it out, so we must be lying. told us to take it up to ups and wouldn't refund the money. worst customer service ever!

Piling on... Look all I ask is for someone to be straight and upfront with me. If there are problems with suppliers, or problem in the supply chain be up front with me. DON'T send me an anticipated receiving date if you don't KNOW!! DON'T feed me a line of crap, and tell me to wait 24 hours so you can tell me the problem! The canned responses and excuses are unacceptable in this day and age! I still need to order more luggage, but based on my experience I will not use a company who can't be straight forward. I was given an anticipated delivery date of 1/10/19. After "chatting" and being given the run around I now have one piece with an anticipated delivery of 1/15, and the other says it has shipped, but no information on where from or possibly if I will ever receive! I was told I would receive an email with a full explanation of what was going on with my order. GUESS WHAT...NOTHING! Don't order from here unless you don't care when it arrives. I am booked for travel and yet the luggage I ordered may or may not ever show up...who knows. eBags certainly does not!!