eBagsReviews of ebags.com

This was absolutely terrible. I ordered the wrong item, and immediately tried to cancel the order, literally 2 seconds after I bought it, and I NEVER got a response. Finally, AFTER it shipped, I was charged to return the item. And still not refunded. Terrible service. Not trustworthy.

I wanted to exchange an item that I bought for another color (the website color was inaccurate) and they wanted to charge me 7:95 for the return (they call it a restocking fee or something) and then charge me again to ship the exchange item if I did not order additional items to meet their criteria for their free shipping. I was $1.26 under their amount for free shipping. I did not want to spend another 20.00 on something I did not need or want to get the free shipping. It is a racket. I will be returning my item and absorb the 7.95 to be done with them They lost me as a customer and I highly recommend that you stay away from eBags. There are many other options where you can purchase your items for traveling.

Horrible product. Horrible service. I’ve ordered 3 things from them - first was great. Second I assumed I had just made a bad choice when I got an overnight bag that was the worst quality I’d ever seen (I kept it) Third was a carry on suitcase that literally lasted 3 business trips. When I reached out to them they said my 30 day window to return had expired. Because most people take 3 trips within 30 days? Just order from amazon. Return a faulty product no questions asked. This company is a scam and should be put out of business.

I had a duffel bag saved in my cart in the morning, and when I went to purchase it a couple of hours later it was removed. The site states it will keep items for 48 hours. This was removed after only a couple. The customer service person basically just said sorry to inconvenience you! This was a gift for my husband:(

Terrible site, terrible customer service. I bought a purse there that was completely misrepresented on the site. I decided to send it back only to learn they would charge me a 20% restocking fee. They show pictures that are not of what you are purchasing, then steal from you when you return it. This is a fraudulent site and should not be trusted.

Awesome bag for those who travel often. It has tons of compartments for separating all the different characters items you may carry. Plus, they have excellent customer support. My bag unfortunately never made it in my hands through postage and they were quick to make sure I was delivered a bag two days after emailing them. Very happy with my service and customer care.

I always get email about sale and offer, but when I look and compare to the bags I already bought, it shows that they've increased the price by double and then apply the discount to bring it bag to its original price. Stupid!

Bought the Mother Lode Jr backpack. Barely out anything in it. Way too heavy to carry. Even my husband felt it was heavy. Requested to return. 30 days was up before we got back from our trip. No way to try it out. There website states this, but I didn’t read it up front. I would buy somewhere else next time. Any one want to buy a brand new Mother Lode Jr? Pay attention to the ratings on this company and look elsewhere.