eBagsReviews of ebags.com

I know I cannot get a refund. But just want it to be known that I ordered a bag that was leather. At first when it arrived I was pleased with all the compartments it had for my things because I like organizing. But then I was feeling of the leather & it was rough all over & not the glossy shine leather usually is. Well I just looked over it anyway. I have had it a few mths, tonight when I went to pull the front zipper closed the leather above totally ripped apart.This cannot be fixed, it's the front facing of the purse. I paid almost $100 for a purse that's lasted maybe 4 mths. Never order from them again. They are very pricey for the quality they are selling.

I have had good luck with ebags in the past however, my most recent dealings with them will be my last. I ordered 3 wallets. I live in Florida and they were, for some unknown reason, shipped to an address in Illinois. Initially, they said they would reship to me. Later they said the items were not in stock. I then requested a refund. I have not yet received my refund and I am extremely disappointed that ebags has taken so long to issue it. This delay in issuing a refund is NOT acceptable!

I subscribe to the New York Times Daily Headlines emails. There are ebag animated ads that are extremely annoying and there are 4 ads in each email. I've contacted ebags and they say there is nothing they can do about the ads. I've contacted the NYT and they it's a vendor issue. I'm not happy.

I purchased a coat for my daugher's birthday. It was the wrong size. I contacted Ebags about the exchange and they don't do "exchanges" I had to return the item and then reorder. I returned the original coat and received a refund. When I went to purchase the new one (after teh holiday sales) it was $62 more. I contacted customer service and they honored the price that I paid and are returning the $62 to my account. Whatever their issue might have been, I have had a good experience so far.

Did not recieve item purchased as ebags believes UPS lost it. They will not give me a refund until UPS does an investigation but clearly on their site it says it was not delivered to me. I purchased 2 items to be delivered before the 23rd and I only received one. Item recieved will go back and I will never do business with a company who treats their customers this way. Btw, they wanted me to wait even longer to get the luggage should it come and their site wont let me write a review since there was an error on their part. Poor service all around.

This company customer service stinks. First I order three bags and only get shipped two. Over a week ago I asked that the third bag be shipped I was told that it was going to be here in two days. It’s the day before Christmas Eve , The day that I was told it was going to be arriving. No such luck. And of course I’ve called four times because I’ve never received any “tracking information“ like I was told I was going to. And I speak to the simple minds on the other line who cannot simply change the two day shipping to overnight. Because it’s already been shipped. If it’s already been shipped? ,,.... Why haven’t I received my tracking information? Obviously it hasn’t. This company needs to shut down and re-organize. By the looks of the reviews on this place, they shouldn’t even be in business

I have to agree with all the other reviews. I wish I had checked this first. You cannot cancel the order. I ordered an hour ago on a Sunday and they say that the item already shipped even though I will not receive the my order with "two day" shipping until next week.

Customer service was amazing. They ship immediately. My bag had to ship all the way across the country and was here 2 days after i placed an order! & my bag was absolutely perfect.