eBagsReviews of ebags.com

A BIG CAVEAT EMPTOR!! Items not delivered. Customer service line makes you hold for 10-15 minutes then disconnects. Chat line says they can’t help with a return. Emails to info&bags.com and help&ebags.com resulted in them saying they can’t find me as a customer although I’ve ordered many times over the past four years. Often the same items sold by ebags is available on Amazon at the same or even a lower price. At least then you can have a dialogue with customer service and return items when needed. PS ebags charges a $7.95 PER ITEM fee to return items!!! They supposedly give you a credit for a future purchase but that won’t help when they can’t even find you in their ‘database’.

Purchased a bag. It came smelling like it had been in a fire. The odor was so strong that it took my breath away when I opened the package. The odor did not dissipate after tow days.ebags charged me a return fee even though the item was defective. I will not order from them again!

NO customer service. I wish I would have looked here before I bought. My order number was 33250440. Zipper was broken and I didn't notice until my first trip 45 days after I received the bag. They did nothing but give me the name and number of Demsey...by the way eBags don't make their own bags... I am trying to work with them but now it is a warranty issue so it is a really big hastle.

FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

I ORDERED FROM THIS WEBSITE 1 TIME AND IT WILL BE MY LAST TIME! I HAD TO MAKE A RETURN AND DIDNT GET MY MONEY BACK FOR THE ITEM I RETURNED! HORRIBLE EXPERIENCE. I CALLED CUSTOMER SERVICE AND THEY WERE RUDE! GLAD I HAVE AMAZON PRIME BECAUSE THERE MUCH BETTER AND GREAT CUSTOMER SERVICE! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

Purchased a bag, my first clue to run should have been when they told me my coupon code didn't work for this bag. I bought anyway... 10 minutes later, I changed my mind when I saw this same bag for half the cost somewhere else. I hit cancel my purchase, I was told it was too late, bag was already being shipped. Unless, I'm their only customer, or they have thousands of employees, this is hard to believe. The bag arrived as described, for double the price.

"Slowest shipping. Horrible CS, NO Free Returns despite the website claims. Stay Away!!!!"