eBagsReviews of ebags.com

Terrible customer support.

They lost one order and lied to me for 2 weeks that it was coming. They promised I wouldn't have to pay a return fee for a second order if I didn't like it and they are charging me $7.95 to return it. When this company first started, they had wonderful customer service. When I contacted them this time around, they couldn't care less. They're now a truly awful company. Do NOT shop with them even though prices are much lower than other vendors. Not worth it because in the end, you pay a very high price.

Bag came damaged like it had been sliced with a knife, and I had to PAY to return it.

Ordered a Backpack over a week ago and was promised two different time I would have it within 2 days. Customer Service has been non existence and unwilling to help. I have called several times to their 800 number only to hear the number is not working. This is by far the worst customer service I have encountered in quite awhile. This will also be the last item I order.

Website had a 25% off but for some reason, shipping cost was just plain ridiculous!!!

order #33723697 Ordered 8/25 with an estimated delivery of 8/30 which is today. 2 inquiries and still no estimate shipping date. Looks like I will buying the bag elsewhere as I am leaving next week. So disappointing.

I was a customer for more than 15-years. Now, my status is former customer. I ordered a purse for my wife. There was a sale plus an additional 30% off promotion. I proceeded to purchase the item ($149.00 before 30% discount). My order and payment were confirmed and I had no reason to believe that there was any problem(s). The following evening, I unexpectedly received an email message stating that the item that I purchased (and for which I paid) is not available and will not be shipped. The cancellation email message included a code for a one-time $10.00 credit as gesture of goodwill (?). Begrudgingly, I went through the purchase process again with my wife. There was a sales promotion but it was 25% (not 30% as the original purchase). My wife selected a replacement. While checking out, I learned that the 25% discount would not be valid for the replacement product. It did apply to another product purchased in the order. So, I did not get the 30% off or the 25% off of the replacement product. Next, I tried to apply the $10 the "one-time use code for $10 off your next purchase". I entered the code and received a message stating that the code could not be used. I tried again and the system would not accept the $10 one-time use code off my next purchase. I paid for the purchase because my wife needed the product and I promised to make the purchase. If it were solely my decision, the purchase would not be made. I have 2 ebag products that require repair under the lifetime guarantee provision. Based on my recent experience and wasted time that I will never get back ....... I am not optimistic.

I just bought a Denali hard cover carry on bag for a trip to Europe. When I got to my first layover in Dublin, a corner above the wheel was busted. I had to buy a new bag on my trip and throw the other one away. I sent a email to Ebags and since it was "used" they wouldn't do anything about it. PLEASE DON'T WASTE YOUR TIME WITH EBAGS. Don't ignore the bad reviews like I did.