Eat CleanReviews of eatcleantogo.com

Avoid Eat Clean. Shady practices. I was a client from July 2021 through April 2022. Over 2 years after cancellation, I got a random charge on my credit card from them in August 2024. I called them 3 times to resolve it over several months. Each time, they stated they would refund the charge. They never did.

The entrees were actually pretty good, the breakfasts were awful, the website / app are horrendous. First I was charged for 3 orders when there is clearly only one order in my account. I notified them right away and after 4 weeks I still have not been refunded. Second I "paused" my subscription until I was refunded. The option is called "paused" not skip like over meal service providers state, but 2 weeks later we were charged for an order of entrees they selected when clearly my subscription was paused and I had subscribed for "I choose" option. That charge has also not been refunded. All in all they owe me almost 200 dollars. THIRD in the one order I did place I ordered a "Organic Trail Mix Snack" for ~$12. The picture shows multiple bars. I received a single Kind bar - when you can buy a box of those for $6 at the grocery store. DO NOT USE THEM.

I never received my order The driver delivered to the wrong house , as noted in the proof of delivery photo. I was supposed to receive a replacement order the next day, and never received it. Seriously the worst.

Getting a refund for an order that is wrong is next to impossible. They ship wrong meals not in your food requirements all the time, or you don’t get the correct amount of meals in your shipment. This Christmas the food still hasn’t been delivered- 4 days late so far. I got a text from the company saying to throw the food out immediately- I can GUARANTEE I will not get a refund or credit to my account for this week until I call 8 times and send multiple email and ticket complaints- $124.99 for 10 meals… I’m still fighting from the week before when I was charged the same amount but only had 6 meals delivered. Absurd.

Food is actually fantastic - one of the few with lower sodium and calorie options. My first order never arrived so I cancelled my subscription but they sent a replacement box. I soon discovered they somehow reopened my account and sent/billed for another box I never ordered. I called again to cancel and get a refund. The box arrived today. I am torn about whether to stay for the great food, at risk of dealing with this probably repeatedly. Honestly the food is so good I question if the sodium and calorie reporting is accurate…

I ordered before reading reviews. I know better than that. I immediately read these reviews about 5 minutes after purchase, bc I was trying to have a "chat" with the company and no response. It made me nervous. I called company, and asked to cancel order. They said they could cancel my account but I would still receive my first order. They said they did not have the capability of refunding, only canceling account. I said I had just made purchase 5 minutes earlier and purchase was in pending on my card account. They finally said they would refund and cancel order. Refund would come in 10 business days. So that was not good, bc at first they could not refund, and then she did refund. Very fishy. I will keep watching for refund. I did see a cancelation on my account and I printed it.

Immediately canceled after scheduling an order due to trust pilot reviews. I’m experiencing everything else that has been reported on in that my order was canceled, it was confirmed by customer service to be canceled and I should’ve received a refund. I am now on my fourth call back and have not received a refund, so I will be filing fraud with my credit card company. After 4 calls to customer service, a promise of returning my money in 10 business days, I still don’t have the money 20 business days later. I have 60 days to file with credit card company, and they assured me I’d get my money back. I would be sure and use a credit card to protect your purchase, as the chance of getting money back through “customer service” is zero.

This company has some of the WORST customer service I have ever experienced. They charge your card for things you dont receive and you will never get you money credited back to you. I have called 7 times for a refund they owe me for food we never received and every single time they tell me a date of the refund and it never happens. They hope you will just stop calling and they keep your money. NEVER,EVER do business with this company. They are nowhere to be found on the BBB either.