Eat CleanReviews of eatcleantogo.com

After 2 deliveries that were a no show, I called and canceled my subscription. They ended up sending me an order and told me to keep it in order to make up for all of the delivery issues. Since their food was good, I decided to give them another chance. After confirming two days prior to the scheduled delivery date which was today, not only did it not arrive, but I called and I was told that someone would check on it and call me back and they never did. So, this just tells me that it's not just the courier who is incompetent, but so are the people who work in their customer service dept. Now, I receive an email stating that they are planning to deliver it on NYE. Unfreakenbelievable!!!! If they think that they are going to screw up my plans for NYE, they are sadly mistaken. I'm heading out precisely at 4:30 pm and if it isn't delivered before then, they can stick it where the sun don't shine and this time, they will not get another chance to play games with me. It did arrive 10 minutes before I was ready to leave, but if this kind of nonsense continues, no matter how good the food is, it's just not worth the stress and aggravation.

I have been on hold with customer service for one hour and nine minutes. They did not deliver my third order five days ago and have already charged me for next week. It was terrible timing as I had flown in from out of town and had to get through a week of long work hours with an empty refrigerator.

This company is not good. I have been waiting and waiting for my refund, despite numerous phone calls and emails! I gave them the alloted time 7-10 business days and NOTHING. I AM ALWAYS told someone will call or email about this and NOTHING. THE MEALS LOOK ALL THE SAME AND visually unappealing. I do not recommend this company. They are not responsive or ethical.

Recently started and selected my meals. Company sent me different meals than what I had selected. Company gave no notification that they did not have the meals I selected (prior to shipping) and simply told me after the fact (when i contacted them) that they did not have the ingredients. I emailed them once again asking them to send me the meals I ordered and no response. This is fraud and not what I paid for. I believe this same company used to operate under "Eatcleanmealprep.com" but then rebranded after being buried with bad reviews. Seems to be the business model of bad companies. When ship sinks, rebrand with a new name.

Food is good, the caloric and macros are incorrect and do not match up. When I contacted them, they stated they are meals are created by nutritionist and they are working on correcting their macros/ calories…

i paid for an order i got confirmation but support rep said they never recived the payment even though i have it taken out from my bank ( and i have sreenshots of my acocunt of proof of purchase to prove) so now its time for a dispute

The food is pretty much the same every week, and since I cannot eat hot or spicy food, it’s mostly chicken. I tried the steak and shrimp, but the steak was overcooked to start with & reheating it made it worse. This food is nowhere close to what I cook. Some frozen dinners are better.

First, the positive. The food is good, good flavors and options. They offer good promotions and discounts. Now, the bad. Customer service. You are able to submit a ticket for help, but once they reply once (regardless if the issue has been resolved or not), the ticket gets closed. You have to continue to open tickets to keep a conversation going. It can take up to a week for an issue to get resolved. My first order didn’t get delivered on time, was delayed 3 days. A week ago my order was short shipped 2 meals. I contacted them that day and the next. I said I wanted the meals replaced, didn’t hear from them for 2 days. Finally I said I wanted a refund and I closed my account. I was asked to have patience and later was told it needed to go to upper management and they would reach out to me. It has been a week and I’ve heard nothing, nor any refund. Outside of the customer service issue, I’m not 100% positive the nutritional information provided is correct. The calories are low, but they give you a lot of food - doesn’t match up. I confirmed with my trainer/nutritionist. Not sure the pros outweigh the cons.