Eat CleanReviews of eatcleantogo.com

When I received the correct meals they were good but service is horrible 5 weeks of orders only the first week was correct 2 weeks were completely different then my order and I eat strictly keto they were anything one week never showed customer service is a joke

This delivery service is awful! My first order was for 12 meals. I just had surgery, so I couldn't make any food. Unfortunately, they only sent 8 meals. I called and asked for the other meals, they only wanted to give me credit for 2 meals, because I used a coupon. I begged for the meals, and explained my situation. In addition to just having surgery, due to the CA fires, my city had no power, (I have backup power for my house) but no power everywhere else means, no grocery stores are open, and no restaurants are open. I absolutely needed these meals! They finally agreed to send them. Once I received tracking, I set up my next delivery. It was a day late, and 4 of the meals had meat (I'm a vegetarian). Another huge issue, is that they will replace ingredients, without telling you. Example, the eggplant lasagna, was actually mushroom lasagna, but I'm allergic to mushrooms. The sodium levels are high, as well! Basically, if you have allergies, a specific diet, or can't have high sodium, do not order from here. Thankfully, we have power again, so I can just have something else delivered. Response to their reply: For my 1st delivery, I sent a message within 20 minutes of only receiving 8 of my 12 meals. The company replied that they wanted pictures of the meals I received. I sent pictures of all the meals outside of the box, and inside the box, to show that 12 meals wouldn't have fit. I included a tape measure in the picture. By the next day, I still had not received a reply, so I called. The man I spoke with only wanted to give me a credit for 2 meals, because I used a coupon. I begged for him to send the meals, because I had no way to get groceries or delivery, due to the fires. He eventually agreed to send the 4 meals. My first delivery was on Monday, the other meals were delivered on Thursday. For my second delivery, I received some meals that contained meat, I am a vegetarian. Because of the trouble with my first delivery, I did not contact the company again. I ordered a meal service, to reduce stress, to help me after surgery, and eat healthy. Fighting to get what I ordered, having ingredients changed from what is listed online (especially with allergies), and receiving meals with animal products, shows an overall dysfunctional company. The high sodium content was the least of my issues, but I included it, for others to be aware of. I would never order from this company again.

My delivery was 5 days late, chicken had brown scum on it and all meals had to be thrown out. So far customer service told me that they would submit my request for a refund to upper management and it will take at least a month. How can they not automatically refund a customer for inedible food? I cancelled and will never deal with them again.

The customer service is horrible and outsourced. I had a representative. Call me back on 12/24/24 to tell me that I would receive my refund within 10 business days. Still no refund. These people are shady and unprofessional. I have received no food from these people yet they still want to keep my $68. I can see why this company is doing so poorly. STAY AWAY from Eat Clean.

This company tries, but noy hard enough. They use ingredients like spices that are not included in the ingredients list. So if you have sensitivities or allergies this is no good. We had issues with both deliveries. The company is quick to give a store credit and resend out the food ASAP. Our 1st issue was delivery was 3 days late. 2nd issue the food came on time in a beat up box, the ice packs melted and food is ruined. The shipping issues will ruin this company. Will not recommend or use again.

Best tasting prepared service I have ever tried. I have had no problems with my order thus far. The portions are huge and flavorful. I'm diabetic and they haven't spiked my blood sugar. Edit: While I stand behind my review of the food for the most part (some of the meat was very dry) customer service has been a nightmare.

Horrible customer service, frauds, meals are bland. Please avoid. Back in November, they charged me for an order shipment that I cancelled. I initially called them saying this was accidently charged and I wanted a refund as I was traveling for holidays. They did not refund me, but gave me credits to my account which I did not ask for or want. I was not going to be home for weeks and wasn't happy with their service regardless. I called them multiple times after that and they still to this date (it's been 2 months) have not refunded me and everytime I call someone they can't get anything accomplished and I have realized they are frauds and stole my $144 dollars. DO NOT USE THIS MEAL DELIVERY SERVICE. There are 20 others better tasting and everyone of them I bet has better customer service.

Horrible outsourced customer service and can't even get a simple email sent to stating that my money will be refunded after an accidental purchase. Absolutely unprofessional and can't even speak to someone in the billing department.