Eat CleanReviews of eatcleantogo.com

My son likes the meals but there was an issue and I called 2x asking for a supervisor to call me back. Its been almost 3 weeks and I'm still waiting. The customer service is horrible!

The meals themselves are hit-or-miss. Some are really good, others are inedible... but that's a matter of taste, right? What ISN'T subjective are the following: - they have a ridiculously short window to get your weekly order in, something like 3-5 days, or else you get THEIR default meal selection - they can't deliver on-time; I regularly get delay notices - at least 1 week a month, sometimes more, they just don't ship ordered meals and either omit them entirely or replace them with something random... with NO notice and NO refund... forcing you to have to CALL to get a refund - they arbitrarily switch your delivery day, this last time they switched my weekly delivery to Sundays (and then say when you call that they can't change the delivery day) - the customer-facing app and web sites are a train wreck, you literally CANNOT see your previous order content detail (only the order total)... which makes it a big problem for you to figure out exactly what went wrong and how much refund to expect - they push HEAVILY to credit you when you ask for a refund

I had issues with this business. After a few weeks, I decided I didn’t want it anymore. I wasn’t able to eat all the meals and my freezer space was getting limited. I thought I had paused my subscription but I got a new order soon after. I wrote to ask if they would cancel my account and they replied fairly quickly that they would. And the very next week, I had another box at my door! I wrote them one more time and mentioned the Better Business Bureau and they were SUPER Quick to respond. From what I can tell, it looks as if my account has finally been canceled. I feel like they should be investigated due to the large number of complaints. Like a previous reviewer mentioned, if you are having issues definitely report to the BBB. It only took me a few minutes. The only reason I gave 2 stars was because it appears as if they have followed my request.

There is zero communication. I ordered one time and was put on a recurring order. There was no communication about selecting meals or when my delivery was coming. I only knew an order was on the way when Fedex told me it was being delivered the next day. I was sent random meals with food and macros I cannot eat. I received an email today (food delivered yesterday) with a list of what they were sending in my order. The food in my first order was average. Nothing I would consider really good other than their baked plantains. The food wasn't bad, just nothing I would reorder or pay to have delivered.

Food is good. Communication terrible. They sent meals when I was away, after they confirmed they would skip. Neighbor called me after two days and I asked them to discard. They refuse to reimburse after multiple requests, now say they will put a credit in the account. I requested to cancel the accoount-

The Pros - The food is good & I lost some weight The Cons - There's no variety. They keep sending the same meals. Sometimes, there have been small chunks of bones in the meat and pieces of shrimp tail in the shrimp meals. The horrible - Due to the issues above and the price of the meals, I decided to cancel. I've contacted them repeatedly requesting to cancel yet they keep chipping and charging me. They have NO CUSTOMER SERVICE and DO NOT RESPOND or take action. I am blocking them from my credit card and disputing their last shipment. That seems to be the only way to cancel.

The meals are great but the customer service is terrible! Every week I received at least one meal that I couldn't eat due to the allergies/restrictions that I added upon signup. I reached out to customer service multiple times and only received an automated response.

Eat Clean has some process issues. If you need customer support, it simply is not there. I submitted a ticket for receiving 3 wrong meals out of 10. We can't do dairy, so these were absolutely not an option as they had cheese. I received an auto-generated response and then a request to send information on what was wrong and pictures of my meals, which I did via a number provided. No response via email or text or the chat. So I called today. The CS rep apologized and said she would credit my account -and said she would "escalate the concern" after I asked about the support process in general. I don't want to have to deal with this if there is a future issue. I am on the fence about this food service option. The meals are decent, but they are starting to lack variety. We will see if we maintain this or look for something else. They also lack some of the things you expect when you are trying to "eat clean" like details regarding food sourcing, etc.