EasyshipReviews of easyship.com

Response from EasyshipDec 8, 2020

Hi Michael, Thank you for taking the time to offer your feedback. As we discussed, Easyship is there to give you a number of choices on how to get the best shipping experience, you can choose from many different couriers based on our negotiated rates to get the best possible price. However, once you have made that selection and shipped, the shipment is in the hands of the courier. At Easyship we communicate with the courier on your behalf, like in this case we went back and forth with the carrier to fight for you, which resulted in the adjustment fee being refunded. Unfortunately, in the case of an adjustment fee, these decisions are made by the courier, and once we challenge an adjustment, we cannot force a response and we must wait for the carrier to make a judgement based on our appeal, which is why in your case there was a delay based on the speed of the courier's response. I'm happy we were able to have your adjustment fee overturned but in this case, there was no error made on our part. Kind regards, Easyship