Larry M.
Deceptive company sneaks in upgrade…
Deceptive company sneaks in upgrade cost but doesn't tell you until you've spent wasted time entering secure information. Reading their response to a previous one star reviewer, they claim the upgrade is shown at whatever triggers the upgrade. I sure didn't see it. Only when I went to review my return for accuracy, did "e-file" demand payment and disclose they had upgraded my account to Deluxe. I stopped and tried to delete account, but was unsuccessful. Called their number but was put on hold. Already wasted enough time. Not happy that I was suckered into disclosing extremely sensitive information to such an unscrupulous company. I have e-mailed them and asked them to close my account. No response from e-file. Anyone looking for a legit company should look no further than "freefillableforms.com", less time, easy to navigate no charge.
Response from E-file.comMar 23, 2021
We reviewed your account and it appears that you had initially entered information which required forms/schedules that unfortunately are not included with our Basic (free) version. As such, the software upgraded to the Deluxe version so that you could proceed with preparing your return. When you contacted support, the specialist offered to assist with moving you back to the free version, however, you preferred to proceed with deleting your account. I'm sorry we could not be of assistance with your tax filing this year.