E-file.comReviews of e-file.com

My filing was rejected several times by the IRS and each time support gave me instructions that I could follow. I really appreciated getting timely responses. I guess the one thing that could be better would be if there were instructions during the process for anticipated problems.

Fairly easy to maneuver through the process. A little complicated recognizing ads from required information popup pages.

Scammy checkout flow and hidden $40 fees. Be extremely careful when using E-file.com. During checkout, their system defaults you into a "Pay with Refund" option that secretly adds a $40 bank fee on top of their software costs, bringing a simple filing fee up to nearly $100. If the IRS delays your refund or applies it to an existing debt/offset, their partner bank will automatically trigger an auto-debit on your checking account months later to collect that bloated fee. Their interface is designed to hide these extra charges until it's too late. Avoid this company and file directly through IRS Free File instead. Update: E-File contacted me via email to apologize for the confusion about the $39.99 third party fee. They refunded the amount within 2 days and also gave me a voucher to file next year for free. They did a good job resolving my issue. However, nothing was mentioned about the process. If I knew that my refund was going to be used to pay into my IRS debt, why would I choose to pay with my return. Maybe I'm overthinking it. Anyway, they made good in my situation so 4 stars.

It was not complicated completing the tax return on e-file.com. The pages were clear and uncluttered. The directions were concise.

It was easy and fast

Very user friendly and the email availability and response were helpful

Mine was an easy return. Good instructions. Thank you.

Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up again.