E-file.comAuthorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
E-file.com (e-file.com) has 400 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Accounting & Tax · Tampa, Florida
Excellent
Accounting & Tax · Miami, Florida
Excellent
Accounting & Tax · Hollywood, Florida
Excellent
Accounting & Tax · West Palm Beach, Florida
Excellent
Showing 9 reviews with 3 stars · Clear filters
customer
I needed a more descriptive response on the rejected issue.
Response from E-file.comJun 22, 2026
Thank you for this feedback. We are looking into your specific rejection and how we can improve the response we provided. It does appear that your return was accepted, so I believe you have resolved the issue you were having. However, please let us know if we can be of further assistance.
Green M.
I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it doesn't tell you what to do when you press the wrong button.
customer Lofia K.
No key help for error code to pay fee in the end. Frustrated. I couldn’t file on time. Missed the 10/15/25 deadline due to that. Now I have to go get forms to paper filing.
Response from E-file.comOct 21, 2025
We sincerely apologize if you had questions or needed assistance and did not receive it. I searched for your account and don't see any support requests associated with it. It looks like you were able to prepare and transmit your tax return using our free software. If you need any further assistance, please do not hesitate to contact us by logging back into your account and clicking the help link in the upper right side of the screen.
BlueWaterLady
Easy to use but does not use the tax form 'line items' so you don't know where you are in the form. At the end, just before filing you are not given the option to use ONLY the free filing. I was asked to pay, no option to NOT pay. Very confusing at this point.
Kaleena M.
Had good luck with efile until this year. You can't contact anyone by phone, you have to wait on an email. It's difficult to update your banking information which could result in more money to dish out.
Robert L.
I am disabled and on SS, I am recently Widowed, and I had 1 hell of a time filling it out, and rejected n such. Also charged $. On a 0$ refund! So much for free
Response from E-file.comApr 20, 2024
I am very sorry if you had difficulty with your return. Our support team is aways available to assist when you have questions. Your account should be eligible for telephone support in addition to our online and email support options.
Ervin Y.
I can't view or print my returns
Response from E-file.comMar 18, 2024
Thank you for providing us with additional information, however, we can find no record of any E-file.com account associated with either your phone number, email address or full name. It sounds like you did not use E-file.com for this and thus we would be unable to provide you with additional assistance for printing out your return. If you know which program/website you used we would be happy to try to assist you with contacting them. I am very sorry that you had confusion with this. Unfortunately, TrustPilot does not require verification that the reviewer is an actual customer of the company they are leaving a review for.
Rich
Mixed reaction. I have been trying to file me return using E-File for a week. I have a very simple return. I was told it would be free. When I try to file, I'm told I have to pay, without explanation. After several attempts to figure out why, I finally gave in and paid. Then my return was rejected by the IRS, for no credible reason as far as I could tell. After several attempts to solve the problem, I finally customer support. The first person told me what to do, but the return was still rejected. I called back. The second person said there was nothing I could do. I had to file a paper return, but would not get my money back. I blew up. I then called back to see how to print off my return so I could file it. I started over with Khadijah. She said she was aware of the problem with their software and knew how to fix it. It worked. I was very grateful. Overall, I am pleased (relieved would be more like it). They even found a $279 additional refund I would not have found if I had not used E-File.
Response from E-file.comApr 28, 2022
I'm sorry for the initial difficulty with your return, I'm glad one of our support specialists was able to assist you. As for our software, we offer free federal filing for those who qualify for our basic software. Our state filing software does have a fee and there is also a fee for our deluxe or premium software. It sounds like a form needed for your return was not included in our basic software, so the system upgraded you.