E-file.comAuthorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
E-file.com (e-file.com) has 400 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Accounting & Tax · Tampa, Florida
Excellent
Accounting & Tax · Miami, Florida
Excellent
Accounting & Tax · Hollywood, Florida
Excellent
Accounting & Tax · West Palm Beach, Florida
Excellent
400 approved reviews, newest moderated first
Margaret R.
This was my first year to use E-file.com. I followed the step by step instructions and found it quite easy. I was nervous because I had never filed my taxes without help. I have had some questions about my E-file account and have been pleasantly surprised at how quickly they have replied to my emails. Thank you for being a reliable site to use at Tax time. M. Rowland
Chad D.
The E-mail I received was very well written. Explained it all. Thanks for the update.
Matt H.
I spoke with Khadijah and she helped me work through a filing issue that I had. She was courteous, helpful, and it made the process much easier. I've done this kind of work before so I appreciate great customer service! Thanks!
Dianne H.
It says it's free...it's not!!!!! At the end, after you've entered all your information and you're tired they ask you to agree to their terms and there's a fee...I decided to just go for it, I was tired. Then at the very end it charges a $39.00 deluxe upgrade...What is that about?? ! Overall, my free e-file was $66.00...what a rip off...never again!
Response from E-file.comJun 4, 2021
I am very sorry for the confusion with this. We offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. It looks like your return required forms not included with our basic software, this is why you were upgraded from the free basic software to our deluxe version. The cost for this software is $25.99. Now, you chose to pay for this purchase out of the proceeds of your refund. When a taxpayer selects to pay with their refund, the refund goes to a third party financial institution (like an escrow service), when the financial institution receives the taxpayer's refund, they pay us for the software and deposit the balance to the taxpayer. The financial institution does charge a fee for this service, I believe this is what you are referring to. There is no additional cost for paying with a credit/debit card.
Helen Marie D.
Mitchell was wonderful and patient with me (78yrs old) and respectful. I have been trying to file my taxes for a long time. Mitchell got me through the process quickly. The stress that I had from the beginning was completely gone by the time that we were finish. I could tell that it was his natural personality. I am thankful for a young man that knows how to treat people. Thank you Mitchell!
Eric M.
This is my first year using e-file preparation was easy. I had a problem they addressed it courteously and promptly very informative defiantly will refer to friends and co-workers
Dalis A.
My return was simple and I was able to complete easily on the free version of e-file. My emails were answered quickly when I did have questions.
Cinamumgirl
I was assisted by Khadijah and she was extremely polite, professional, patient and knowledgeable. She provided me a great customer experience. I look forward to continue to doing business with eFile. Thank you Khadijah for your assistance with helping me navigate through completing my tax return.