E-file.comReviews of e-file.com

Response from E-file.comOct 21, 2026

After being notified of your post, we attempted to reach out to better understand what took place and assist you with filing an amended return at no cost. Unfortunately, you did not respond to any of our inquiries. I also see that you did not reach out to us for assistance prior to posting this. Now, regarding your concern, we rely on the information that taxpayers enter into our software. This is no different than any other tax software provider. When a taxpayer enters information that needs to be reported on a Schedule (additional tax form) the software automatically includes this form. The user would have to take deliberate steps to prevent the software from including it. Based on the limited information in your post, this was likely caused by you not including all of your tax information. I am sorry for the trouble this caused. Please let us know if we can be of further assistance.

Response from E-file.comApr 16, 2026

We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.

Response from E-file.comApr 16, 2026

Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.

Response from E-file.comApr 16, 2026

It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.

Response from E-file.comApr 9, 2026

It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.

Response from E-file.comMar 11, 2026

Thank you for providing us with information through Trustpilot so that we could investigate this further. Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949. The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options. There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge. As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code. Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.

Response from E-file.comFeb 15, 2026

I am very sorry for the trouble you are having logging into your account. We have requested information from you through TrustPilot, but since you did not respond, we can only provide general help information here. Now, if the problem is that you can't remember your username, on our login page you should see a link which says, "Forgot Username", click this and follow the steps to recover your username. If the problem is that you can't remember your password, on our login page you should see a link which says, "Forgot Password", click this and follow the steps to recover your password. If you are still having trouble logging in to your account after recovering your username and password, please respond to our request for more information on TrustPilot or contact our support team and we'll be happy to assist you further.

Response from E-file.comJan 28, 2026

The only account matching the name "Jay Crawford” that we could find has not been accessed in over a year. We have attempted to get more information from you through TrustPilot but you have not responded to this request. It sounds like you may be confused about the website/software that you used for this tax filing. Please double check your confirmation emails/credit card receipts and move this review to the correct company. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.