E-file.comReviews of e-file.com

Great service would not change a thing

Edit 13 Apr 22 - They finally replied to one of my requests for help. The information they sent didn't fix the issue. It is not free. A simple matter of an installment sale and associated interest generated a fee of $49.99. The input screen for the 1099-INT has an input for a social security number, but my payer has a TIN. There is no way to input this. I have requested help four times and have gotten none. They won't accept my phone call because I don't have a zip code. I live in England as I told them when I signed up. I want my this resolved or my money back.

Jenifer W is totally amazing. :) Very knowledgeable, patient & professional. Plus she just seems like a very nice person. I was getting a little frustrated in not being able to figure a few things out and she got it together for me. She's the kind of person I'd like working for me if I had a business of my own. :)

Jennifer was prompt, caring and knowledgeable with the preparation for my tax return! She was also helpful with helping me research areas that would be helpful to me. She carefully explained thoroughly what was needed and showed options! She is an asset to your company and I am so happy that she was so personable and patient with me. A true blessing at this time of year! Thank you so much Jennifer❤️

I have used efile for the last few years. This year I had difficulty getting the free file form to work. We file 3 returns in my household, the first one filed free no problem, I had to delete and redo the 2nd one several times because it kept wanting to charge me $49.99 when all I entered was 1 W-2, no other forms or deductions. I redid the 3rd one 4 or 5 times and it kept charging me $49.99 when all that was entered was 1 W-2. I started to use other free file companies but then didn’t want my daughter’s personal info over several free file sites and was tired of entering info so I paid the $49.99 just get her taxes filed. I emailed efile and never heard back. If anyone actually reads this please me about getting a refund. contact me

Jennifer W. Was so knowledgeable and helpful. She really helped me with a very trying issue. One of the best experiences I’ve ever had because of Jennifer!

I love E-File such an easy and affordable way to file your taxes. Best company ever!

PRODUCT IS NOT FREE! When you start the "free" version you'll spend 1-2 hours going through and filling it out as needed. This entire time it mentions it is free and never states certain features are Premium-only. Then when you finish it'll show you your Federal Returns and State Returns and require you to pay $30 if you want to file your State Returns! ... NOT FREE. On top of that, even if you try to skip submitting State Returns it STILL requires you to purchase the Premium version of the product if you used ANY of the "Premium-only" features throughout the entire tax form (Again: It does not mention during the entire form that any of the features are "Premium-Only"- only at the END after you've input everything!) ... Complete waste of time. It is a company that advertises their product as free, makes you waste 1+ hours, then tells you "oh now you have to pay money to finish". Their product has a 'free' version and a 'Premium' version. But they don't tell you that at the start. Now the owner will probably respond to this message stating "Oh there's a free plan and premium plan". To which I say: The product never states what features are "Premium-only" until you FINISH. This is an unethical way to trick/force people into buying your product.