E-file.comReviews of e-file.com

Response from E-file.comApr 18, 2025

We do not have any users matching the name "Marti Bohman”. We have attempted to get more information from you through TrustPilot but you have not responded to any of these requests. We are happy to assist you with finding the software provider that you used and get assistance from them but we need more information from you to do so. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.

Response from E-file.comApr 18, 2025

I am sorry if you felt your refund should have been higher. This is what you were owed based on the information that you entered and the current tax laws. We guarantee the accuracy of the calculations. We do rely on the accuracy of the information that the taxpayer enters. Based on the information that you entered, you were due roughly $250. This was communicated to you prior to filing your return and you proceeded with filing. I do not see any support requests or questions related to your refund on your account. I apologize if you were hoping for a larger refund but this is what you were due based on the information that you entered.

Response from E-file.comApr 18, 2025

Please double check the URL of the website that you visited and re-post this review to that TrustPilot page. We are E-file.com (with a dash between E and file) and we have no record of a customer named “Linda Lyle”. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.

Response from E-file.comApr 18, 2025

I am very sorry for the trouble you've had with this. It sounds like you were attempting to print the final accepted return which is not available in the MyAccount page until after the IRS processes the return and sends back the acknowledgement. However, our paid users can always print a copy of the return that they are preparing to review it by using the Summary/Print tool. I believe this is what you visited and where you were prompted to pay for your software. After doing this, it appears that you may have visited the My Account page to obtain a copy of the accepted return, this copy would not be available until the IRS has accepted it. I understand the confusion with this and we apologize for it. It appears that your return has now been accepted so you may print it out as you were attempting. A support specialist has reached out to you to provide further assistance if it is needed.

Response from E-file.comApr 16, 2025

PLEASE NOTE - This individual is not a customer of E-file.com. It sounds like they may have visited the website "e.file-tax.net". We have no relationship with this company/website. We apologize for any confusion with this, hopefully, they/TrustPilot can move this review to the correct page.

Response from E-file.comApr 16, 2025

From your review, I cannot tell if you are confusing us with another company or if you misread the E-file.com website. We make no claim to offer free tax extension software/filing. Now, with all extension software purchases on E-file.com, we do include our 1040 tax return software at no additional charge. This allows users who file an extension to come back anytime between April 16th and October 15th to file their tax return at no cost. This is a savings of up to eighty dollars. Again, I’m not sure if you misunderstood this, or if you are confusing us with another company. Please double check that you visited E-file.com and not another website with a similar name/URL.