E-file.comReviews of e-file.com

Response from E-file.comApr 12, 2025

I don't know why TaxSlayer would have referred you to us if you made a purchase with them. I can see that you have recently created several accounts with us, but I can find no purchase or completed filing associated with any of them. We log all support calls, and I am also not showing any record of a call you made to our support. It sounds like this purchase and your phone call was made to another company, not E-file.com. We attempted to reach out to you to see if we could assist you with determining where this purchase was made and whom you may have spoken to, but you did not respond to any of our emails and hung up on the representative who tried calling you. I am sorry you had this experience, but it was not with E-file.com and since you do not wish to communicate with us, we are limited on the assistance we can provide you.

Response from E-file.comApr 10, 2025

I am very sorry if you had confusion with this. Our software costs can be found on the home page of our website. Your filing required our deluxe software since you have capital gains that you are reporting. You also opted to add a state tax filing. The cost of this was $60.98, which is $48 less expensive than you would have paid for the same software at the other tax software provider you have used. As for the $40 fee you spoke of, you originally selected to pay for your software by using the proceeds of your tax refund (there is a $39.99 fee for this third-party service). After the return was transmitted while it was pending acceptance by the IRS, you entered credit card payment information so that you could print out a copy of the filing (when paying with your refund, printing is enabled after the IRS accepts the return). When you contacted our support team, the agent explained what happened and refunded your credit card charge. I apologize if you were unhappy with this experience.

Response from E-file.comApr 10, 2025

It sounds like you may have been attempting to call the wrong business or attempting to call a non-support phone number. We requested information from you through TrustPilot, so that we could investigate this further, but you did not respond. Our telephone support is available Monday through Friday 9:00 - 5:00 eastern, longer as we near filing deadlines. We offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. It sounds like a form needed for your return is not included in our basic software, so the system upgraded you, this would have been noted at the top of the page. I apologize if you missed this and the upgrade was unexpected. Since you did not respond to our request for more information, we were unable to lookup what caused your account to be upgraded.