E-file.comReviews of e-file.com

Response from E-file.comJun 10, 2025

I am very sorry for the confusion with this. These were not "random charges", rather, it looks like you were not eligible for our free software due to the distributions that you received according to your 1099-R. Now, the distribution code on your 1099-R required that a 5329 and Schedule 2 was filed with your tax return. The IRS required additional tax on that early distribution and these forms are only available with our Premium software which costs $49.99. I apologize for the confusion with this but your filing situation was not eligible to use our free software.

Response from E-file.comMay 5, 2025

Even though you made $50,000 in income, you could still owe taxes if you under-withheld during the year. We requested information from you so that we could help determine what caused this, however, you did not respond to our requests. Without looking at your filing specifically, the most likely cause is either under-withholding or incorrectly entering your tax information.

Response from E-file.comApr 21, 2025

We do not direct users to this website. It sounds like you may be confusing us with the IRS.gov website. IRS.gov has a “how to pay with a credit card” webpage here- https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card that lists Pay1040. I’m sorry you had a poor experience with this company, but we have no relationship with Pay1040 and we do not direct users to their site. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.