Elaine Tamiko F.
The bicycle arrived as expected
The bicycle arrived as expected. The only point is that there are a lot of pieces to connect to make it works. I needed help to set up it.

DYU is a brand under the Netherlands Dayu Intelligent Mobility Technology, the parent company of DYU, which has sold over 1,000,000 smart electric bicycles worldwide. DYU sells its own models of bicycles, as well as accessories and peripheral products for electric bicycles. Riders from over 60 countries are enjoying the riding experience offered by DYU!
DYU (dyucycle.com) has 198 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Elaine Tamiko F.
The bicycle arrived as expected. The only point is that there are a lot of pieces to connect to make it works. I needed help to set up it.
Alan J.
Excellent product at a reasonable price and customer service has been quick when required.
Misha A.
Very customer friendly and good service.
Mitch H.
I ordered a bike from them. It shipped fairly quickly from Poland. It needed some assembly but after a few months it still rides like a champ.
Remigijus A.
All great… Ordered new controller…. Arrived in 3 days .. Installed.. Perfect
Jim W.
Great bike! Very impressed with it. Unfortunately all delivery emails went straight to Spam folder so wondered why I never heard anything after buying. Just to warn other people - check your Spam folder! Watched the video on you tube on how to assemble the T1 as no instructions come with it. Video was great, easy to put together and took it for a trial ride today, very impressed! Recommended!
U V.
Das E-Bike entsprach leider nicht meinen Erwartungen. Nach einigen Mails wurde es zurück genommen.
Response from DYUSep 3, 2026
Hi U VO, Thank you for taking the time to share your review. We are sorry to hear that the e-bike did not meet your expectations, but we are glad our customer service team was able to assist you smoothly with the return process. At DYU, customer satisfaction is our top priority, and we always strive to ensure every customer receives fair and reliable support. If you have any further questions or if we can assist you with anything else in the future, please feel free to reach out to us at [email protected]. We wish you all the best! Warm regards, DYU Customer Care Team
oscar P.
Received the bike and free accesory swiftly. Customer service was very responsive with my queries and of course the bike is top notch, simpl3 and stylish. Overall 100% recommended. Happy customer here