DRPower EquipmentReviews of drpower.com

Excellent company and excellent customer service. got everything I needed

Telephone wait time was unbearably long. Why not adopt a phone-back-when-ready solution? Once connected live the agent was knowledgable, courteous and helpful.

Bottom line up front, my experience was great. I do however have to start with a slight negative. I was able to go onto your WEB site and make a purchase of an item that was not going to be available. After not receiving a confirmation email I called into DR Power equipment to see what might be the problem. The representative was able to see that an order for me had been received but was not able to be processed. She informed that she would have to research the issue and that she would get back with me the next day. The very next morning I was contacted by her to inform me of what she had found. She was able to explain the issue with my order and the courses of action that we could take. She was highly informative and was a pleasure to talk with. She was able to make the necessary changes to my order to ensure that it would arrive at the desired time and would meet my needs. It was great to be treated so well and professionally. I was informed of ship date via email. I was also contacted by the delivery company and they also were particularly good about working with me and ensuring they would be able to deliver the product correctly. The delivery was made as they had promised and with enjoyable staff interaction. I am now working on getting to know and utilize your product. Thank you very much and I will be a returning customer. Ron Barton

My first experience with DR Power support was extremely positive. I called Tech Support and spoke with a young lady, who after listening to my problem with my Field and Brush Mower, ordered me a couple of parts(pulley and lock nut) thinking that this would rectify the problem. She happily told me she would send out the 2 parts immediately. I received the parts 2 days later. I might add that the parts are covered by my 2 year warranty. Great experience! After removing the existing lock nut and removing the loose pulley, I noticed that the key stock was damaged as well as the spindle key way being wallowed out. I called back to DR and spoke to a young man this time, and was told before he could send me any more parts I would need to send him photos of the spindle. What??? I think the company needs to be consistent about their policy. The Brush Mowers are not cheap ($3,400), and if a part or parts fail, and are under warranty, then the company should replace, with no questions asked. The 2 year warranty was a definite buying feature, but I'm wondering now, why I have to send a photo, even though the part is warranted? To be honest, if you can take my money, you should be able to take my word. I did my research prior to purchasing the mower and thought it would be a good investment for my 6 acres. Wondering now if I made a mistake. DR does have competitors.

It always amazes me how in the age of computers that how fast a product can be found.

I got my first chance to use my Pilot leaf vacuum yesterday and it worked very well. When I first received it and started to assemble it I was missing a few hardware pieces. I called support and received those to finish the assembly. Cutting the part to fit the deck was a little tricky, but I watched the video and took my time and got it done. This sure beats raking.

For goodness sake don't EVER give these people a credit card number!! They will put through charges without explanation, and deny, deny, deny. Luckily, when I returned the stump grinder they processed multiple credits!! I left the excess credit balance and cancelled my credit card. Told them to take their money. Just got a letter from an attorney in Wisconsin..... This company is truly a nightmare!!

Great shopping experience. Web page and parts look up was easy to navigate and simple to order. Shipping was fast and I was able to get my brush trimmer running in time to cut all of our deer trails. Thank you.