DRPower EquipmentReviews of drpower.com

I have an original DR Brush mower manufacturd by Bachtold Bros. that I bought used around 1994. The purpose of my call was to order a drive belt which I was able to do. I couldn't have asked for better service than what I received from Camden Ellis. He identified the original 1991 manufacturing date and sent me the original operators manual. Learning about the evolution of DR from its origins as a seller of a product made 20 miles from my hometown in Illinois was priceless. Camden is a real asset for your company.

no problem at this end

The lady I ordered from was very nice, polite, and professional. It was a very easy process. Thank You

I made two separate orders(parts) though haven’t received them, I would like to say DR made the ordering process a joy and so easy. I provided needed information and in a matter of a day I received the parts numbers and the link to order. DR you are the best!! Thanks

Must say I’m less then thrilled so far with your company. I’ve written 2 times without a response. 1. Asking why the pro XLT is 300 more then the pro. I understand it’s battery stop and the pro I bought doesn’t have battery start. So for aprox 1.5 hp more it costs 200.00? So I wrote to ask the difference besides motor size and also if you had any sales coming up to make it a little less painful to get the pro xlt? Didn’t hear a thing 2 I wrote with my serial number from my machine to see what size engine my old Dr has…. Thank goodness for the net. Again I never heard from your CS. I ordered the pro manual start. Because I didn’t get any reply other wise might have gone with the higher model. I paid the 99.$ for the express shipping as I use the machine to trim and mow and to assist me with putting in hay for the goats winter feed. Really wanted to cut the small fields this week. Asked the wife to stay home with a hand dolly to accept my unit today. Was a little surprises with my unit was in a little box with all the attachments I also ordered. No trimmer. CaALLED CS today as I know your staff doesn’t respond to email. Spoke with a great lady who told me it will be another Week or so before my unit ships. Why the hell don’t you put the processing time down on your site!!!! I could have got another brand or seen if HD or lowes or an outdoor supply had one even if it’s the more basic model. If I knew the wait time the wife wouldn’t have wasted a vacation day waiting for a huge box that didn’t come and I wouldn’t have made plans to drive home to do the mowing and haying. The great lady today told me “we don’t charge or have express shipping on units”. So you guys charge a hundred bucks for air filters or belts or trimmer cord if someone needs it in a rush? I’m in the wrong business. Luckily she saw I spent 99. I didn’t need to spend for a service that’s not even offered. She said she would refund the express shipping cost. So far, not so good. Far different then when I bought my first trimmer or when I bought the large 2 axle pull behind trailer with the crane on it. Communication was great then. This is my feedback so will be trying to start my old unit and see if I can get the parts working to mow and using the scythe. By the time the unit gets here I probably won’t really need it. Think tonight I’ll read how to cancel the order. Thank you all for asking about my shopping experience. .

Everything continued But no shipping notice and no tracking number.

Our ditch has gotten way too hard to weed eat or mow so I ordered the string trimmer. The ditch had gotten way out of hand but I was able to get it all done in a short amount of time. I'm very happy with it - easy start, too!

This is so easy to use and has quite a bit of power. My sister in law was very impressed by it and she is now going to invest in one for herself.