DRPower EquipmentReviews of drpower.com

The agent that I spoke to was kind, patient and very knowledgeable. It was a pleasure speaking with her. She made a difficult situation very pleasant for me.

I would give them zero stars if I could! In June 2023, I ordered a battery-powered, walk-behind, self-propelled wire trimmer. Every month, their story is the same: “Sorry, delivery should be in about one month.” Rinse and repeat….and now they just told me delivery will be in “mid to late November”. Ridiculous! Nowhere did they ever say delivery will take 6 months! And at this point, I don’t believe anything their Customer Service rep tells me. BUYER BEWARE!!!!!

Two years ago I purchased a DR Pro Max 34 with the extended warrantee. A little over a year ago it would not start. I contacted their service department and was readily told that the gas which had been in the machine for only three or four months was too old, and that this was not covered by the warrantee. Nevertheless, I took it to their recommended service shop. The mechanic diagnosed a faulty voltage regulator, so I called the company and was told that this shop was not authorized to perform "engine repair" and I was going have to load it back into my truck and take it to a shop twenty minutes away. The mechanic was sympathetic to my frustration and for a small price he sold me a new voltage regulator and demonstrated how to replace it with nothing more than a screwdriver. A year later I had been cutting heavy brush after which it would barely engage in drive. The shop that I had used last year was no longer wilIing to do work for Dr Power, so I brought it to the shop that they recommended, and they could not find anything wrong, but when I persisted in explaining what was happening they finally diagnosed a problem with the shift cable. But at this point DR Power was no longer going to pay for the repair because they were now no longer doing business with this shop either! I called customer service back and pleaded my case and she assured me that they would pay the bill. The following week I went to pick up the machine, and they were reluctant to release it because they had not been paid. They did confirm that they had been called and told that payment would be forthcoming, so I left them with my credit number confident that the payment would arrive soon. The service manager called me back two weeks later to let me know that they still had not been paid. I called DR customer service again, eventually she called me back to explain that they felt the charges were too high and that I would have to fill out more papers to receive and adjusted reimbursement. I thanked her for her efforts and also shared a few choice words regarding my opinion of DR. I noticed a theme to each of these debacles. 1. DR Power is very quick to wrongly blame the customer for mechanical failures. 2.They are not able to maintain a service network because reputable shops have decided that they are not worth the hassle. 3. Their equipment is just not that good. I have had other problems that seem like they could have been averted with better engineering.

Great service from the team at Dr product is quality.

A wonderful theoretical concept. However, It broke down within a week. Perhaps if you did not use the cheap chinese parts used on Walmart bicycles, it might be worth the money. We are constantly replacing cables. Would never recommend to others.

The rep was excellent, and insured that my request was handled properly. I was so impressed, that I sent her an email to let her know my thoughts. I hope she will share it with you.

received DR power leave blower with power transmission this week and assembled it easily however, it would not start because the throttle cable was not connected so: I used the throttle on the carburetor to get it started. once started i presses the clutch to get it moving and it pulled a wheely the front end is too lite and pulled wheelies each time i engaged the clutch. then i used it to clean my driveway, it was an uphill driveway. When i released the clutch, the blower began to roll down the hill (NO BRAKES) i was unable to stop it because it was so heavy, i lost control of it and i fell to the ground. The blower stopped when it hit my leg. THIS MACHINE HAS A POWER TRANSMISSION BUT: DOES NOT HAVE BRAKES.

Was exactly what I needed an ordered thank you for the fast shipping