DRPower EquipmentReviews of drpower.com

What good is having a website "you can order from," if the part number has been changed and nowhere does it tell you the new part number? This is just unprofessional at best, and just plain stupid. After a 20-minute wait on hold: "Oh that is one of our older models." Do you get many requests for parts for your NEW models? I like the equipment, but their service (and attitude when I have spoken to a tech in the past) is not good.

Put my order in on 6/30, finally got a shipping confirmation Aug 2 so thought I was finally getting the rake I ordered, but nooo the shipping company (I finally called since I wasn't getting a call to set up delivery) said it wasn't on the trailer so IT NEVER GOT SHIPPED, UGH!!!

My Tow behind electric start Premier leaf vac CAUGHT ON FIRE> . It started out ok when the company called me and wanted it back and said they would replace with a new unit. I dutifully went and got a wood pallet from a local power equipment dealer to crate the unit and strap it up for shipping. Told it would be picked up on a certain date but that date was then pushed back a day. On the pickup date I waited a full day for the shipper to arrive for pickup only to be told late evening the driver would not be picking up that day as he had a "full truck" . TWO DAYS WASTED>>> Finally the unit was picked up but i never received confirmation from DR. Power. I calmly waited for four months and called after no replacement. Replacement order appeared to be lost but they said they would immediately correct it. The order confirmation came through to my email for a much cheaper NON-ELECTRIC START model with a shipping date two- three weeks in the future. Called them about it and was informed that it may be too late to cancel the order as it was "in process" and i might have to receive, return and reorder but the agent said she would see what she could do and would get back to me within 24 hours. Never received promised next day return call from DR agent named Carrie. Called Friday to be told by telephone auto answer that nobody was available as all employees were in a company training meeting and I should call back tomorrow. FIRST - What company completely shuts down for a weekday business day training session?? Next i call back the following day as requested (Saturday) and no one is available. What a cluster failure. Right hand doesn't know what the left hand is doing. This is a $2,099.99 lawn vac. Not very happy.

I ordered my first walk behind trimmer more than a year ago. It arrived totally non functional. After that, I waited months and months as you slowly sent the needed items to make it operate piece by piece over the span of months. After finally receiving everything, the replacement is just as useless as the first one. After all that, you were unwilling to immediately offer a refund. No one should ever buy your products again. They're junk and you customer service is even worse.

i purchased a mower off the floor of the local dealer, i was going to order the finish mower , but was told by dealer he could get it in next shipment as quick. website said ships with in 3 to 5 business days. its been 12 weeks and i have been lied to, laughed at, and dismissed by everyone at DR and dealer. no one knows if the are in stock, being made, or a definitive time line. I called 6 weeks ago and was told it will ship in 2 days and then immediately called the dealer and he said it will ship in 2 weeks tops. NO ONE WILL ANSWER THE SIMPLE QUESTION OF WHEN. And they will not take the brush mower back. The poorest of customer service in the industry

Clutch cable replacement nightmare I have a DR field and brush mower that I have been using once each year for a couple of days over the past 20+ years. It has generally been a reliable and robust machine, but when I needed to replace the engine clutch cable I ran into a frustrating problems. The first was that after a chat with a DR customer service rep I was told I needed to buy the replacement cable at $42, but also an adapter kit for $166. Luckily I found the replacement cable on Amazon for $25. Swapping out the old cable was really difficult, though, as it hard to get to the engine end of it and it is poorly designed. Motorcycles have a similar need for a clutch cable and they are much simpler and easier to replace.

I needed replacement PTO and drive belts for a 1991 DR Field Brush Mower. The old belts were stretched and worn making accurate measurements impossible. Based on the year of the mower, customer service had part numbers and the belts were in stock..amazing. This 1991 mower is still a beast and gets the job done on heavy brush. I'm looking forward to replacing it someday with a new model with power reverse.

I received a letter from DR Power equipment in May indicating that there was a problem with my tow behind vacuum and that I should contact my local repair center to have it fixed. When I called I was informed that since I didn't purchase my vacuum from them they wouldn't consider looking at it until September as they were too busy with their own equipment. I called DR and spoke with a man by the name of Mike Clark (who knows) and he told me that I would have to go to the next closest repair center over one hundred miles from me. I asked if I could return my vacuum and was told unequivocally NO! I had no alternative but to take my vacuum to this repair center and was told that they do not have an arrangement with DR to service their machines unless purchased there but since I was told differently over the phone they would see what they could do. I called them yesterday, June 25th and was told that they have yet to receive the part from DR. Over a month since dropping it off. This is a machine I paid over $3,00.00 for last year and have not been able to use it once this year. Over the years I have purchase many different products for my farm from this company and never had an issue. However this has all changed since they were bought by Generac. I would suggest that anyone wishing to purchase equipment from DR should use caution and perhaps look at their competition.