Haldy
Customer service and community
I love the customer service. The response time is really fast. The community are really helpful too

Drop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent

Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
611 approved reviews, newest moderated first
Haldy
I love the customer service. The response time is really fast. The community are really helpful too
customer
Received my DAC sooner than expected. Very pleased with this experience. Works great so far. Waiting on headphone amp for balanced connection.
Thomas
Excellent products and prices. I have purchased many items from Drop.
David
I gave 4 stars only because there's always room for improvement, although I am very happy with Massdrop!
Nima P.
I have reviewed Drop a lot, but what I say is still the same. They are nothing but top notch.
Scott
I have purchased a number of knives from Drop, and some of them were $50.00 to $100.00 less than my regular online stores charge. I don't know how they do it, but I'm glad they do.
Douglas
I like Drop. They have good products at decent prices. The customer service is great...if you ever have a problem with anything.
Valued C.
Since I’ve joined, I’ve purchased a lot of IEMs for good deals. You have to wait a while for them to arrive, but it’s easier than purchasing from overseas retailers directly. No significant problems so far.