DropReviews of drop.com

I ordered five units of the stack overflow macropad as a presents for my dev colleagues. I still didn't receive my order. It was shipped on June 17, according to the tracking link DHL attempted to deliver on June 28. So far so good. I wasn't home at the time but didn't a receive a note from DHL where I could pick up the delivery. I even tried the DHL shop my parcels usually get redirected to. They didn't have it though. The tracking links just displayed "Exception" and "attempted delivery" further down. Then I contacted DHL, they told me to contact the seller. Drop just told me to wait another week or two even though I explained the situation. Well then I waited. After two weeks I started getting updates from DHL's tracking - the parcel was on its way back to the seller. I again contacted drop support, that I still want to receive my order and am sad that the delivery had to take a detour. A couple days later it was marked by DHL as delivered (Hundreds of miles away from my address). Again I contacted drop. They told me to... wait! I contacted them again, but didn't receive any more replies for a week now. I'm hoping to get my money back via Paypal and am extremely frustrated about the hours I spent on this transaction. NEVER AGAIN!

As a Newbie to the mechanical keyboard industry, I am delighted with Drop and their quick fulfillment times and their willingness to price protect on recent purchases. as I continue within this community I will be sure to purchase from them every time I get a chance.

Not recommending this store to anyone. Shipping is way too long and when something happens with the product, they just wash their hands and just take care of this on your own. And please, don't respond to this review, because I've already talked to you.

EDIT 2022/06/24: Crystal from DROP contacted me, and they refunded me the the lost items' and the pro-rated shipping costs. I had to chase and would have preferred a pro-active contact with the shipping partner to figure out a solution. The coiled cable item that I did receive as part of another package does not meet my quality expectations. My experience with them is mixed after this. I change my rating to 2.5 ------------------------------------------------ I didn't think I would have to resolve to this. Ordered a package last month. Their shipping partner DHL uses local carriers to move the parcels. In between countries, my package got lost because not scanned. I am contacting the carriers, they tell me they have no information on this package, and to contact the seller. Drop.com is ignoring my request, even when I provide them with the evidence that the carriers cannot track the parcels for 3 weeks. My opinion is the following: It doesn't matter if the wait is long, as long as there is communication and customer support. Which is lacking here.

They sell extended warranties, but do not keep the item in stock. When I asked if there was any way to place a backorder, they offered to cancel and refund my order, but not for full price, and did not offer to refund me for the warranty. Took them 4 months to get the item in stock.

Fantastic customer service and support! I'm sure it helped that I had pictures of my issue, but Amy was prompt in her reply, was sensitive to my issue and was quick to resolve it to my satisfaction. Definitely turned a negative into a positive!

Great customer support. I bought a keycap set that went on sale a week after I purchased it, I asked nicely and they gave me a partial refund so I ended up paying the discounted price.

There are very few companies that I have dealt with that have gone the extra mile for busy people who miss out on a sale. There are even fewer that have been as responsive and helpful to a new customer (and new to custom keyboards) as Drop. I thought I missed out on a sale, emailed their support and within 20 minutes was given the discount that I had missed 4 days prior. Thank you Drop and thank you Amy! Y'all are the best.