DropReviews of drop.com

Wow! I'm so impressed with customer service. I ordered a $65 keycap for Christmas, the box came in but the keycap was missing. I sent in an email with pictures Friday night, the next morning Matthew replied and had a new one sent to me. I'm so thankful they were able to resolve the issue.

Just bought their PCx38 headphones and love them. Also, shipping was quick and efficient. Bought them on sale, and the price dropped even more a couple days later and they refunded the difference. Would buy from them again!

Liz took care of my recent delivery issue. I recently had a pair of headphones not make it to my house and she helped me get a replacement pair sent out. Knowing that the staff will do whatever they’re able and allowed to do to satisfy their customers makes me want come back with more business. Thank you, Liz and Drop!

I bought two v3 mystery boxes and both of them had the exact same items... I was upset and reached out to customer support with a photo as proof, and they got back to me within 2 days, apologized, and sent me a third box within 2 days of the response. I've been buying from this company for years and this was the only time I was truly upset about a purchase. And I will continue to buy from them moving forward.

I purchased a set of headphones; was disappointed in the sound they produced. I contacted Drop about returning them late in the evening. The following morning I received an email detailing the return process as well as a pre printed RMA shipping label. Since I still had the box and packing the headphones arrived in I was able to repackage them and dropped them off at a nearby UPS store for return. The entire process could not have been smoother or easier. Everyone I communicated with at Drop was very courteous and helpful.

Drop this must be a real Joke, I must admit. You advertise a keyboard, I purchase said keyboard, two weeks later you cancel my order. I email you telling you that was not okay for you to treat customers that way. And all you said was there nothing we can do sucks to be you. Not even a promise to honor my purchase. not even a discount code to buy the keyboard that you now have on your website for $259.00. Drop you must be ashamed of yourself and the nerve of you to ask for a review. I never wanted to say anything else about this, but you got the nerve to ask for a review?? I will keep this civilize and say, 'I will never ever ever drop by your website ever again'. Have a nice day

I would give them 10 stars for customer service if i could. Thanks again!

Horrible, slow to ship, fast to take your money, oh and no customer service!