DropReviews of drop.com

Awesome customer service! Highly recommend!

Had a problem with a mic on my headset I have received, I could not get it working for over 2 weeks and after mailing DROP for a replacement within a day and a few exchanges they agreed to send a replacement headset for me free of charge. I have just received my headset which has a working mic. Great and quick service.

Katlyn has been so helpful with everything I had questions with!

High Quality and attentive service. Totally empathetic to my situation and willing to help in any way possible. They were ready to ship a replacement once they saw my returned item was on the way and didn't wait to receive like some other competitors. Very realistic and sympathetic, courteous and exemplary customer service. One of the best experiences so far.

after 1year and 2months - a key number 5 stopped to be responsive, DROP dont want to help because it is after warranty period, so premium keyboard cannot work longer than Logitech keyboards that I ve been using for 8 years, in different companies that are selling expensive products customer service is able to help, but not at DROP Reply from Drop 01/04/2023 Hi Marcin, we apologize about this. If an item is out of warranty, we do our best to provide troubleshooting and encourage you to engage with other members in the discussion board to see if anyone has additional insight. 01/05/2023 Hi Drop, I'm not questioning whether you have to repair the keyboard, because you don't have to after the warranty period, the only thing that is weak is that a rather expensive keyboard broke right after the warranty period and I asked the service if I could get such a broken part, and you send me a link to the forum. I know what is broken, I have already ordered a switch from aliexpress and will replace it, but it does not change the fact that you have left me alone with this problem

Warranty issues fixed quickly and painlessly unlike some other companies you almost have to go to war to get results or wait a decade for a response. Not here, I was surprised at how fast and easy they were at handling my issues - I'm very satisfied with the great product I purchased too.

Shipper for some reason didn't deliver my package correctly and I didn't realize until they shipped it back. Contacted Drop and they immediately offered to ship another one out. Have not had any issues with them and they have always been great to me.

So far my first experience with Drop has not been pleasant. In November I placed my first order to get a Christmas gift for someone. I was told this was plenty of time. The initial notification of shipment came promptly, but then for a week and a half it still registered as not being dispatched from their warehouse. So I contact customer service, they assure me everything is ok, dismiss my concerns, and send me on my way. Now two weeks after that, still no update, I reach back out to inquire again, and now they tell me nothing is being sent to me and they have no idea what happened. They simply just offered to refund the charge for the product they never shipped to me, or just place a second order and wait 2-3 more weeks for it to (hopefully) actually get shipped to me from their warehouse. No additional compensation or offer to expedite. So now I am stuck scrambling to find another Christmas gift because neither of those options will get me the order before Christmas seeing how it is now the 19th. I will upgrade, or downgrade, this review, depending on the results of this second orders fulfillment (or lack there of). Update 1: They told me the new order would ship out on December 27th. When that date came I checked online, and they changed the date pushing it back to January 4th. No attempt to inform me that this already messed up shipment was getting delayed. Update 2: Customer service assured me it would ship out on January 4th or before; I checked the website today 12/30, and guess what? Yet again; the estimated ship date got pushed back ANOTHER TIME to now January 14th… with of course, no notification or attempt to inform me, for whatever reason, it was getting delayed again. At this point I feel like they are messing with me haha