DropReviews of drop.com

Great customer support and price adjustment policy. Ordered headphones from Drop and when they went on sale Drop price matched and gave a partial refund.

I was sent an empty box instead of the product I ordered. I contacted customer service asking for a refund. They told me that they had more in stock and that all they could do was send me a replacement. Drop charges twice what comparable versions of this product cost on Amazon and takes at least twice as long to ship the product. After that I got an email asking me to rate my experience. I followed the link less than an hour after the email was sent and the site said I couldn't submit my review because my customer service claim was now closed.Excuse me! I don't normally leave reviews or care much about the service I get one way or another, but this is beyond unacceptable. Drop doesn't care about you as a customer or your time. Absolute rip off!

Very happy with Drop. the product is first rate and my contact with support, by email, was very good and very quick. Highly reccomended.

Great products and great customer support.

I placed an order with back in October 2022 with expectation of shipment by December 29. Today is February 24 2023. After that date was missed I asked for help with responses that basically said no idea at this time. If Drop is promoting these manufacturers then I'd expect some communication or pressure to the manufacturer from Drop to support us, the customer. Truthfully I am reluctant to use DROP for future purchases. Best part is I was asked to leave a survey (by email from Drop) and when I tired to publish the survey the person Katlyn come on and closed the survey not allowing me to publish. It's now closed

I purchased a rather large and heavy headphone DAC/AMP that had background noise high enough to be heard even with music playing. I contacted customer support to request a replacement vacuum tube that I believed was causing the noise. No separate tubes were available but the customer rep offered to replace the entire unit with no prompting from me. The whole thing was handled in a very professional manner and now I have a fully functional device that I am very happy with.

Great customer service! Had some issues with one of the products I recieved, but it was quickly resolved. Will buy from them again.

Very professional and helpful support, other companies should take note!