DropReviews of drop.com

My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

Customer support is poor. This storefront has really declined over the last few years.

I've made two purchases so far from Drop, with a recent one in the past two weeks. Prior to that was a purchase in 2018. The products I've bought have lasted me a long time. My most recent purchase saw a price drop within 2 weeks of the sale date, and after sending an email, Drop refunded me the difference. That sort of customer service is rarely seen these days, and I look forward to shopping with Drop again.

I recently purchased some keycaps off of Drop (MiTo M3 Noctua set). They were a bit pricy but I really liked them so I went for it. About 2 days later they arrived (fast shipping was nice) and I noticed on the website that the price went down $51. 40%! I emailed asking to get this $51 reimbursed somehow, and within a day or so they responded and told me they'd do the fair thing and reimburse me for the price difference. I greatly appreciate the good customer serivce

Great customer service! I had made a mistake with my email on checkout and contacted on a Friday and they responded the very next day on a Saturday with great help. I’m very impressed with their service and will happily use it again. Richard Medina is the one who assisted me and he was very kind and helpful.

Had an issue with my delivery, one of the keycaps came damaged. Contacted support and they responded very quickly with helpful options on how to proceed to resolve my issue, in less than 24hrs I had my issue resolved.

I had a fault with my order and the team were super quick at getting it resolved, as well as being incredibly nice and helpful :)

These keyboards are complicated for the uninitiated. While I spent a lot of time in some of the community guides trying to educate myself on the various switches available, I was unaware that there were five pin and three pin switches — I naively believed that the switches sold on the Drop site would work with my CNTRL keyboard purchased from Drop. When the 5-pin switches arrived I tried to install them and discovered that I have a 3-pin keyboard. When I tried to return them my return was denied, leaving me out $50 and with almost 90 unusable switches. Even now, I’m not even sure that 5-pin and 3-pin switches are all there are and now I’m more confused and somewhat terrified of trying something new in fear of getting stuck with another unreturnable $50 order of switches. It wasn’t until I actually pulled all the switches out of the keyboard and tried to install the new switches that I realized my mistake. While in theory I understand the customer service response, I think it’s weird that Drop bills itself as this helpful community but then when stuff goes haywire there’s no recourse. I’m out almost $50 because I didn’t understand one of the dozens of minute details one has to understand to make a knowledgeable purchase, and it sucks that Drop can’t accept my return so I can purchase the correct switches. I know I’m not the most valuable of your customers, but you’ve lost me in this experience.