DropReviews of drop.com

Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.

I emailed them about the price protection policy and they refunded me within the day. Great customer service.

I mean they literally didn't even read my email and sent me a response that made no sense... so I feel obligated to leave one star? Not sure what they expect... No clue how to reply but here is more information: I emailed them saying that I have a $60 off $100 coupon and they have a BOGO sale I was going to buy $100 + $100 free. They do not allow stacking of these two coupons and they give free shipping over $100. This means I would have to make two separate orders and they would have to ship two separate things that THEY would be paying for. I am only asking to combine the orders so that THEY will pay less shipping. It costs the same for me either way. Their response: "While we can certainly understand everyone wanting to save as much as possible on orders, we do not allow stacking of coupons on purchases and it is limited to one per order. I understand this may be inconvenient, but that is how our checkout system is currently set up." Which makes absolutely no sense if this person had actually read my email.

My return was processed quickly. Good experience

I have bought many things from drop and have never been disappointed. Their customer service might take a little bit long to answer but they always go above and beyond to help you out.

My pair of Beyerdynamic DT 177X Go that I had for a year developed a rattle in the left ear cup. I contacted Drop Support and they got back to me that same day! I would like to thank both Jeanie C and Amy from the Drop Community Support team for their prompt responses and swift help! Thank you to them both and the entire team for shipping my new pair out to me with no trouble! You guys are the best!

I have shopped with Drop for years and have enjoyed what they offer. They’re great and I will continue to grab audio/keyboard things from them. I miss the days of special edition Spyderco knives and Monk earbuds, but I still dig what they sell. My most recent order had an issue and their customer service rep, Amy, did an amazing job getting things fixed up for me. Thank you, Amy!

I ordered on saturday, noticed on monday that the price had dropped. Contacted support, they refunded the price difference 💕