DrivseReviews of drivse.com

Cheap, tacky product

The company in Portugal is a scam. They send filters you did not order and the charge is 119.00 and to send back must pay a 10% stocking fee they do not tell you about, plus the high fee to ship even if you did not order. Hung showerhead today and the button doesn’t work I see on reviews a guy took his to postal and it cost three times the cost of head to send back. PLEASE FO NOT ORDER FROM THE PORTUGAL COMPANY . Order from Walmart or Amazon cheaper and comes with the hose .

My original order initiation was blocked by my credit card company. I did not tell them until nearly 3 days later that I did attempt the charge. After which I never went back to Drivse site to re-initiate the order. Illegally, Drivse took it upon themselves to push my originally blocked order through. As soon as I saw the pending charge on my credit card, I contacted them through the only means availalble, email/support online form. At the time they claimed the order was already processed and could not be cancelled, though it was illegally processed. Seven (7) days later I get an emails reporting the order, that I had asked to be cancelled and called out was done so without my authorization, was in backlog, and had not yet been shipped. At this time, I reached out to them again, requesting for it to not be shipped, and re-requested a full cancellation of the illegally processed order. I still got the showerhead device nearly 10 days later, or 17 days after my original request to cancel. They still have not responded to requests for cancellation and refunds for the device.

I have not and will not order one of your shower heads. I DO NOT HAVE ONE AND DO NOT WANT ONE. Refund me my money back.

This is clearly a scammer!!! Watch out buyers! I placed one order of shower head thinking maybe it might be good. However in the purchasing page, they bated you for filter but once I saw how much those filters cost I stopped there, did not complete the session and close the page. However, the company not only run three transactions including ongoing monthly transactions. The product came with a bag, item is not sealed either. The filters came in with just a clear bag without brand and product info. No product details at all. It is truly a scammer. Awful!

The shower head that I ordered did not deliver due to the water flow pressure being less with this shower head, than what I originally had. I was denied a refund because of their hygiene policies. I contacted customer service a second time to let them know that I had not use the device to shower, and this is what they said: “For clarification, our hygiene policy applies to all products once they have been opened, regardless of whether they were briefly installed or tested. Unfortunately, this means that we are unable to accept returns unless there is a physical defect in the product or the items received are incorrect based on your order”. So buyer beware, if for some reason, ANY reason, you do not like or are not happy with this item, don’t expect to get a cash refund. Read the refund policy before you buy.

No customer service, they give instructions over their “return policy”, but no address or phone number for us to send goods back, and obtain a credit, back. They begin counting the so called 30 day refund, upon “ordering date”? What??? Then, they tell you that it’ll Take 2-3 business days before your email obtains a response. Their shower head sucks, the connectors are much smaller than our American connectors, it’s a mess and I am out over $350.00 dollars! Why are you scamming the public with cheap products/no service to top it all off? The shop app is not responsible but everyone should gather full contact details for us consumers, from their vendors, and not wash their hands, afterwards! I want my money back, where do I send your cheap, highly advertised products, too? Public, beware! We need to read reviews before “trusting” well advertised products with hired Americans, who help to build trust on these scammers! They’ve learned how to copy our US products, but cut corners everywhere possible, to take our dollars and live a life, in lieu of lying to the people. Catch these bad biz practices, ban them all!! 🆘

Turns out this is a scam. I requested a refund because the shower heads I bought do not fit my plumbing. I received a reply that gave me an address and instructions to return them before a refund could be issued. Turns out I was instructed to send it to Portugal. I went to UPS to find out about shipping the package and found that it would cost over &100 to return it. Plus the $270 for the units and another $60 for a subscription for filters that I never received and did not ask for in the first place. That is almost $$450 total you have screwed me for. Hope you enjoyed it. It is pitiful when you can’t or won’t get a real job and have to resort to stealing from unsuspecting people.