DrivseReviews of drivse.com

Purchased shower head, received and it was cheap and not worth the purchase. I reached out to avail myself of their 90-day money-back guarantee. Their website states: "11. RETURNS AND REFUNDS; PRODUCT WARRANTIES: ....We offer a 90-day money-back guarantee on first-time purchases if you are not satisfied." I explained that I was not satisfied and wanted to return the product and received a refund. Nope, they didn't want to do that, they responded (after 7 days of repeatedly not responding to emails)... 1st response: Ignored request to refund, asked: "Could you please let us know specifically what didn’t meet your expectations. Your feedback is very important to us, and we want to make sure you’re happy with your experience." My response: The only thing that’s going to make me happy is you processing my return and refund my money. 2nd response: To make this right, we would like to offer you a store credit worth 50% of your order, with no return required. My response: I don’t want a credit, I want to return and refund my purchase. Quoted their online terms for returns and refunds: "We offer a 90-day money-back guarantee on first-time purchases if you are not satisfied." 3rd Response: "To help make things easier and avoid the hassle of returning your order, we would like to offer you a partial refund of 20% of your order" My response: Stop playing games. I don’t want the product and I want my return and refund. 4th Response: As our final offer, we would like to provide you with a partial refund of 50% of your order. My next steps: Called American Express, shared copies of email exchange, Amex ruled against them within minutes, refunded my money and was charging back them. DO NOT PURCHASE FROM THEM.

Received one month ago and hit my CC for more filters. Turned in as fraud as more weren’t ordered.

WARNING! DO NOT BUY THIS PRODUCT. Customer service will lead you down a bull++ path. We tried to return our item and went down an expensive rabbit hole of Bull+++. We just received our returned package BACK from Portugal. $95 shipping plus the over priced $350 items, we are now over $400 into this mess. DO NOT BUY THIS PRODUCT. We recieved to package back from a July shipment to Portugal on Jan 15th. The correspondence before even getting the instructions for a return were horrid and full of gaslighting.

It's not as advertised. No pressure increase , it's junk! Need to return them! How do I go about doing that.

I purchased this product within a week the shower steam split and water was pouring out the side. I emailed them, received no response. This product has now been put in the bin, where it belongs. DON’T waste your money on this product!!

Update on my original review, still enjoy the shower head but the company is terrible to work with on many levels. The heads come without filters, I contacted the company and they said the filters had to be ordered separately…really? So I ordered the filters on a one-time transaction on 12/24. Now, just over 3 weeks later, I have a random new charge on my credit card. I contact customer service and they said, oh, that is the original subscription filters…from when? I ordered the heads early December and they came without any filters and the one-time purchase was 3 weeks ago…bogus answer. I asked that it be canceled, I was advised that it was too late to cancel this month’s subscription that they will cancel “my subscription” for future dates. First, I did not subscribe; second, if you don’t tell me about the item until after it is processed for shipping then cancel the charge and send me a return shipping label. Bogus company, I cannot even login to any site to see if there is an account with my name…same yourself the headache…don’t buy this.

I should have ordered the hose. Please help Dan Spahr 352 246 5670 5223 NW 19th Place Ocala FL 34482

I liked that I had more water power. The only problem is the 3 power sprays don't work right. The 1st spray comes out like a fine mist. The 2nd comes out with fine mist and regular spray. The 3rd comes out too hard because when you put it on your skin it stings to much. Only use the 2nd spray.