Diane B.
Well I’m not impressed with this shower…
Well I’m not impressed with this shower head. I think the filters are expensive and today when changing the filter the handle cracked. I spent way too much money for what I got. It is nice with the new filter in and does help with softer hair and skin. I would like a refund, please
Response from DrivseMay 13, 2026
Hello Diane, Thank you for reaching out to Drivse. I am so sorry to hear about the trouble you’ve had with your showerhead. It is incredibly frustrating to have a product break during routine maintenance, especially when you’ve invested your hard-earned money into it. That certainly isn’t the experience we want for you. Regarding the price of our filters, we understand that they are an investment. We use advanced purification technology designed to not only remove harsh impurities like chlorine and heavy metals but also to balance pH levels. As you noticed with your hair and skin feeling softer, these components work hard to prevent the dryness, irritation, and "tight" skin feeling caused by hard water. We would love to make this right and look into a solution for your cracked handle; however, I’m having a bit of trouble locating an account or order under the name "Diane Banks." To help us assist you further, could you please provide: • The email address used to place the order. • Or your Order Number. Once we have those details, we can pull up your records and discuss the next steps regarding your request and the damaged unit. We’re here to help! Best regards, Julius Drivse Support Team