DriveSmart WarrantyReviews of drivesmartwarranty.com

This place is a rip-off, they just want your money and do not do your car repairs. they just keep giving you the run-around and the staff has horrible hospitality. I am very disappointed in this service.

Omg these ppl are still scamming ppl They tried to scam me last year. If everyone who get scammed by these ppl call BB and report them to the attorney general to get them shut down!! So sad that so many pp have a bad experience and get their money stolen

If I could give 0 stars I would. I have a transportation business. I explained this to Dallas my sales rep. He explained all the so called wonderful benefits of a having drive smart warranty. Unfortunately I went for his sales pitch. 30 days or so into the warranty I realized Dallas signed me up for a package I didn’t want. I want the package that covered everything not electrical only. I contacted them a customer service rep fixed it. We realize the Vin is incorrect she corrects the VIN number. Now we are in Aug.; I signed up in June I take my vehicle to the shop and the mechanic tells me the rep says I don’t have a commercial vehicle package with them etc I’m looking like what is he talking about. I call customer service and he says oh no I will have management fix this as soon as they get in. Give them a call at 9. I call back a now all of a sudden I had the worst customer service rep. After I explained all the above to her she tells me “that’s on them I didn’t tell you anything. That’s that department. I ask to speak to a supervisor she tells me the supervisor said she spoke to me already. I spoke to a man from customer service earlier not a supervisor and it wasn’t a woman. Needless she refused to get on the phone telling the customer service rep they will prorate my refund. WHAT??? Why?? You all have made all the mistakes . She tells me well you should have told us what type of vehicle you have. First of all I did and not only that but the ID card you all send me say’s Mercedes Benz SPRINTER !!! Who drives around in a big blue AMAZON VAN for fun!! No one ; not one person; it’s always for a business . I ask why would you all take money for a service you know you don’t provide. She tells me you should have said something and when I said I did she said yeah well to him not to me. The worst customer service. Still no supervisor still no full refund. I would trust the devil himself before I do I trust this company.

The agent understood my grandson died and took was able to help me with my situation. I so much appreciate it. Thank you

Bad experience when it came time to replace my transmission. Took over a month to get my truck back. When I call to cancel my contract made it very difficult to go through the process.

My name is Richard Garcia my phone number is 979-549-8766. I have paid in to drive smart for a couple years now even longer never made a claim up until now. When the transmission went out on my 2017 GMC Sierra. There came to be fast and efficient and and very helpful on the claim is a crock of bull. For two and a half weeks they come up with one thing after another only just to deny the claim. My mechanic and GMC told them that I did take care of all my maintenance for the transmission for the entire truck sent them plenty of proof and they still want to say I didn't . Claiming that the transmission fluid should have been changed every 45,000 miles under the severe category that's not what I was ever told by any GMC dealer there's a big discrepancy on that I was within my time framing on changing it at 60,000 miles. They were very rude when I called. You're like I said they keep looking for reasons and come up with one thing after another to put it off and put it off and put it off only just to deny the claim. And then when I said fine I whant out of my contract they tell me I can't that I have a contract that I'm obligated to finish paying off so they don't even want to let you out. So not only did they help me get my transmission replaced out of pocket it myself at $7,K and I paid them more than that and the time stand that I've been there all they've done was milk me for money build my hopes up just to drop me like a hot rock. and they still tell me I have to continue the contract with them so they want to continue to milk even more money out of me with no anticipation of ever doing any kind of help back. They want to continue to milk a senior citizen for my money. Every single bit of what you read and what they write about themselves and their sales at is total lies.

Worst warranty definitely a scam

Total Fraud and Scam! Do not use this company I was lied to and talked into signing a contract, they did not honor the terms, I had to go the attorney general, and still billed me after that even though they said the would close the account and refund me. HA what i lie i'm now going to small claims. cause they acted like me and still have finance company finance a loan with out my knowledge! never sent me any paper work and 500+ down already not including legal fees DriveSmart, 310 Main St. | Suite 108 Toms River, NJ | 08753 is all bad not be sucker like me! dont trust their fast talking sales man!!! And your reply is total.lie too.ive never heard of it delt.with that company.. y'all.are a total scam.. If you weren't a total scam you would have a good reviews instead of all bad reviews on Google bad reviews on here bad reviews on trust pilot or reviews.com bad reviews everywhere you look bad reviews and everybody calls you a scam