DriveSmart WarrantyReviews of drivesmartwarranty.com

Response from DriveSmart WarrantyDec 1, 2022

Thank you for leaving a review regarding your interactions with us at DriveSmart. We apologize if you feel your interactions with us were less than satisfactory. Our compliance department has investigated your account. The day after enrollment, you contacted our customer service department regarding the payment amount and had questions about the electrical coverage. Our agent went over all the covered electrical items of your policy and attempted to offer you an upgrade, which you declined. The same day, the agent fulfilled your request for cancellation and provided you with a full refund. We apologize for any miscommunication. We are happy to have been able to assist.

Response from DriveSmart WarrantyMar 2, 2023

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.

Response from DriveSmart WarrantyOct 28, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. We would like to note, that DriveSmart is not a selling company of vehicle service contracts. DriveSmart is solely responsible for handling claims. Because there is not much data here to locate an account for you, we can only advise that if any assistance is needed, to please contact the selling company listed in your policy handbook. The customer service telephone number should be located within the first page. We apologize if there was any confusion or miscommunication, but we are happy to be able to assist.

Response from DriveSmart WarrantyAug 8, 2022

Hi, Thank you so much for leaving a review with DriveSmart! We are glad that the customer service team was friendly, and supportive at answering all of your questions regarding your protection plan with us. If more questions arise, we are always there to help you! -Your DriveSmart Team

Response from DriveSmart WarrantyJan 21, 2022

Hi, Our team has taken a look at your account. It seems that you have enrolled into a policy with DriveSmart on 12/23 the day the review was written. Your account was processed and activated on 12/28, in which point, you received an email containing your information, and your policy information was sent to your residence. We hope that by now you have received all the information that you needed and expected from DriveSmart! We look forward to providing world-class coverage on your vehicle, and value having you as a customer. We hope that your experience with us improves, so that we can change that 3-Star Rating to a 5-Star from you someday! Thank you again, -Your DriveSmart Team