DriveSmart WarrantyReviews of drivesmartwarranty.com

Am făcut o rezervare pentru un Renault Arkana sau similar, așteptându-mă la un SUV de clasă compactă-coupé, cu un nivel decent de confort și spațiu. La sosire, însă, am primit un Volkswagen Taigo, o mașină vizibil mai mică și mai puțin spațioasă, care nu se poate încadra realist în aceeași gamă cu Arkana. Deși înțeleg că politica „sau similar” permite o anumită flexibilitate, diferența de clasă și echipare este semnificativă — Arkana este un SUV compact de peste 4,5 m lungime, iar Taigo este mai degrabă un crossover subcompact, cu un nivel inferior de confort și portbagaj mai mic. Am solicitat, politicos, o mașină dintr-o gamă apropiată de cea rezervată sau măcar posibilitatea de a face un upgrade plătit, însă mi s-a spus că nu există nicio altă opțiune disponibilă, nici măcar contra cost. Practic, am fost nevoit să accept o mașină clar sub nivelul rezervării fără alternativă reală. Serviciul de predare și personalul au fost corecți și rapizi, dar experiența generală a fost dezamăgitoare pentru o companie care ar trebui să respecte mai strict categoria rezervată. În concluzie, 2 stele: una pentru amabilitatea personalului, una pentru faptul că mașina era curată și în stare bună, dar minus 3 pentru lipsa echivalenței și a flexibilității.

Always on time with payment. The one time I asked for a hardship matter, kept being hassled about a payment that was forgiven for (not one call but four calls about the same matter. Need a better system to keep from calling customer over and over.

Nothing really went wrong...I just don't know if I want to pay $160 a month for a warranty. Not even sure how Drive Smart reached out to me I fid buy my car with a fresh inspection sticker but the hazard lights don't even work.

I need to be more updated with my warranty policy

Well found out you guys are about the same as cost you you call a person it sounds good what you selling but when you go to these dealers or mechanic that has a license to get the part or the labor and y’all won’t pay the bill we have to come out of pocket and it’s not right because you don’t tell the customers the truth and we get jammed up all the time thanking that y’all’s doing the right thing God bless you and have a nice day

The reps were ok. Not one but both reps over talked me each time I tired to say something. What they make it seems like is that the coverage starts as soon as you pay the 200 and they try and rush you off the phone and you don't give you the option to not do it. I guess that is my fault. For giving the information but I don't feel comfortable with them.

I Had 2 cars under warranty with you. 1 needed a engine replaced. claims was not honored Dealership wanted to charge me $7,000.. my car stay with the dealership for a month. Without any assistance from this coverage with drive smart, . I had to pay $460.00 in a car rental with enterprise doing this back and forth with customer service. I had to have car towed from the dealership to other side of town, Where I found someone else to assist me putting in another engine in my 2014 Buick encore. Which only accepted cash .Not to mention the dealership never put my car parts under the hood back together before I towed it away.My parts were on the south side of town, while my 2014 buick encore car was on the west side of town, I had to drive back in my 2012 chevy to go pick up my car parts twice. Before they found all my parts if they did. I will never know for sure. This cause me a financial hardship. I kept making my payments to drive smart for 8 months after they did not honor my first large claim. After they talk me into leaving Carshield and come over to Drive smart for a better coverage. I am so disappointed. Supv. Thomas Johnson tried to help as much as he could, but there was only so much he could do..I had called customer service and the rep. did not document any notes in the system that i had called. I was called a liar until they pull up the conversation between Chris and I. who claim to be a supv. too. I only had 8 more payments with you, but I could not get a respond to my email. Inquiring on how to cancel? No responded til I stopped making payments. Billing dept threaten to send me to collection. That is when I decided to cancel for sure. I was told to write a letter for each car and have it notarize and certifed it. i mailed it on September 12th 2020. Post office said they should arrive on September 15th. Well it arrived at 1:48 pm October 2nd, 2020. I called customer service Katrina informed me it arrived on October 2nd. She said to allow another 12 to 16 weeks for my refund. Remember I only been trying to cancel since April 2020. My refund should arrive January 2021 next year. Unbelievable.

I purchased my warranty with Drive Smart in 2018 and was told that I had "bumper to bumper" coverage and that would cover anything on my automobile. Well, my car stopped running and I had to have it towed to dealership on March 22, 2018. Concerns were expressed to service dept. Diagnostics were performed and a $3600.00+ estimate was given. It did not cover the engine problem. Another diagnostics was done...this time it was a $3800.00+ repair bill. Then I learned that my "warranty" did not cover anything! I am so angry with Drive Smart Warranty. I have paid on this warranty since 2018. I cannot afford $7400.00+. And I cannot get in touch with any authoritative person to talk to. I really do not recommend them to anyone purchasing an auto warranty. Bad News!