DriveSmart WarrantyReviews of drivesmartwarranty.com

Valerie very understanding answered all my questions and compassionate.

She was very patient and nice and was willing to hear me out with everything I had to say. She gave me all the information and details I needed to stay with you guys… y’all need more people like her give her a raise.

Going on 15 months and still haven't received my money back they told me it takes 6-8 months smh

So apparently they give you a trial time to review the contract after paying your deposit on the phone and tell you you have 30 days from the day of your call and payment to cancel services and get refunded. The crazy thing is you don’t received your contract in the mail until almost 30 days! While providing this false information about getting your deposit refunded or canceling the contract, they don’t tell you they expect you to write a letter of the reason your cancellation, along with your account information, name, car, make model year, etc. and that it must be notarized and mailed to Toms River New Jersey in order to cancel or receive your refund. I have done all this and no one can tell me when I’ll be receiving my refund, the customer service line is a SALES line, where all they try to do is pressure you into getting something you don’t want. This is not customer care because clearly this company doesn’t care! I had to call three times to get help with cancellation, because all the other times I got hung up on because I told them I wanted to cancel. Wow. If a company doesn’t grant cancellations or refunds then they shouldn’t lie saying they do! I would give them Negative 5 stars if I could. Bad business and liars.

Ive been waiting on my refund from them for 14 months august of 2022 and everytime i call no one knows anything and every representative I talk to says it shouldn't take this long definitely wouldn't recommend this company really considering getting a lawyer

Good costumer support

Good Customer Support and economical

Drive Smart is the real deal! They really care. Shout out to my guy Brian. Very smooth process!