DribbleupReviews of dribbleup.com

Terrible. Ordered a basketball and a stand for my niece for Christmas. They sent a Soccer ball instead. So they sent me a return label and said they would swap it out for us. I went to post office and sent the soccer back. Instead of swapping it out for the basketball they refunded me only part of what I paid. They didn’t even refund me the whole amount so I couldn’t re-buy the ball if I wanted. My niece never received her Christmas present that she actually really wanted. Would never buy from this company.

The team was incredibly responsive. The product is excellent. Looking forward to our kids enjoying it.

I purchased this product as a gift for my grandson. The customer service representatives have been the most helpful reps I have ever dealt with. They are extremely professional as well as patient. EVERY question I posed, they answered IMMEDIATELY!!! I am not tech savvy and they were able to walk me through each step. I LOVE DribbleUp and so does my grandson! I am so grateful for all of their help!

I had ordered a Smart Soccer Ball as a Christmas present. After finding out it was stolen from my porch, I contacted Customer Service to see if they could help. I received an email within 5 mins letting me know they would send out a replacement ball the next day. Talk about stellar service. Gail was a pleasure to deal with and made it all happen. Thank you so much!!!

Purchased for Christmas. When we opened up, the phone attachment clip was broken. We emailed customer service on Christmas Day, had a response within the hour, and new complete tripod unit ready for shipment. Great customer service, thank you!!

Good product and GREAT customer service. They stayed in constant contact until my problem was successfully resolved.

I think the product is great! I ordered the product for my grandson on December 1, 2023 and I only received half of my order. The frustrating part is I keep getting marketing emails regarding purchasing additional products everyday! Please just finalize my order. This was my Grandson’s Christmas gift and today is the day after! Help PLEASE!!

Not sure how I feel about your customer service. I ordered a size 29.5 but when my son opened his gift on Christmas he was disappointed it was size 28.5. You told me you’d finalize the exchange when you receive confirmation from post office about shipping back wrong ball. Why should my son have to wait for a gift you got wrong. It should have been sent out immediately as it could be. He shouldn’t have to wait for your mistake. You didn’t wait for my payment until we received the product. So I do not think this time customer service was on point. How long will it take to receive the correct product?