DreampairsReviews of dreampairs.com

Response from DreampairsOct 17, 2024

Hi Joanne, Thank you for sharing your experience. We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue and wrong color. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. Please contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team

Response from DreampairsOct 17, 2024

Hello Charmaine, We are truly sorry to hear about you are not satisfied with our shipping Terms. We appreciate you bringing the issue to our attention. We have passed your feedback on to the Marketing Team for improvement. Your feelings are important to us. We’re committed to improving our services and ensuring every customer has a positive experience. We would like to express our apologies for this experience. If you have any issues, please feel free to contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team

Response from DreampairsOct 17, 2024

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Dream Pairs family, we look forward to seeing you again soon!

Response from DreampairsSep 4, 2024

Dear Joannie, Thank you for taking the time to share your feedback. We understand how important it is to have smooth and efficient support, and we regret that we fell short in this instance. First, regarding your experience with our live chat, we reviewed our records and noticed that the time you reached out was outside our specified online service hours, which are 00:00 AM–8:00 AM & 9:00 AM–12:00 PM (PST). To avoid similar issues in the future, please feel free to contact us within these hours, and our team will be ready to assist you promptly. Since we were unable to locate your order through the email you associated with the live chat, we mentioned in the live chat that in order to better assist you, please provide your order number and the return label you received so that we can help you resolve the return label address confusion, but have not received further response at this time. Next, we sincerely apologize for the unanswered phone call. Without an order number or the phone number you used to call, it's challenging for us to investigate the exact reason for the lack of response. Could you please provide your order number or the phone number you dialed? This information will help us look into the matter thoroughly. We also sent an email to you and attempted to connect with you directly, but have not yet received a reply. To prioritize your case, please respond at your earliest convenience, and we will work closely with you until the issue is fully resolved. Your feedback is invaluable in helping us improve our services, and we are committed to ensuring such issues do not happen again. We hope to have the opportunity to regain your trust and provide the excellent service you deserve. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsOct 17, 2024

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Dream Pairs family, we look forward to seeing you again soon!

Response from DreampairsOct 17, 2024

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Dream Pairs family, we look forward to seeing you again soon!

Response from DreampairsMay 28, 2024

Hi Calli, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Dream Pairs family, we look forward to seeing you again soon!

Response from DreampairsFeb 22, 2024

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Dream Pairs family, we look forward to seeing you again soon!