Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs reviews

245 approved reviews, newest moderated first

Sue
Jan 11, 2024
Size not as described
Ordered silver shoes for a cruise, arrived on time but the UK size 5 was more like a size 7. They are still in the box as arrived and I want to return them but cant find any returns policy and the reviews on here don't fill me with confidence. I would not recommend this company or use again.
Response from DreampairsFeb 1, 2024
Hello Sue, Thank you for taking the time to bring this to our attention. I am very sorry to hear about your experience with our shoes that the shoes don't fit. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Since we are unable to locate your order, I have submitted a request for information. Can you provide us with your order or contact information? We will try our best to provide you with a satisfactory solution. You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us To request a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application. Here's a quick link: https://www.dreampairshoes.com/account/orders?type=201 Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here. Best Regards, Dream Pairs Customer Care Team
Report
Jona T.
Dec 27, 2023
Christmas Was Ruined By Dream Pairs!
Ordered two pairs online for my wife for Christmas. Boots arrived the first week of December. She tried them on and neither pair fit right. Way off on US sizes. Wrote to them to return for refund. No phone number tyo call them at. They responded telling me I had to pay return shipping costs. Went today to mail them. Two boxes. Would cost $39 each box to ship UPS or USPS. Boots were $40 cost. Ordered 2 pairs to benefit from their "FREE SHIPPING" if order over $59. Now Im STUCK with two crappy pairs of boots and DREAM PAIRS is laughing all the way to the bank!! STAY AWAY FROM THIS SHISTER COMPANY!!!!!
Response from DreampairsFeb 22, 2024
Hello Jona, Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution. You can email us at [email protected]. We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team
Report
Holly W.
Dec 13, 2023
Have to Pay for Shipping Both Ways, Return Address No Good
12/16/23 Update: When I tracked the boots I returned to the mailing address Dreampairs sent me, so I could email them with the tracking info in order to get my refund, the tracking update said "Your item was returned to the sender at 3:23 pm on December 15, 2023 in NORTH BERGEN, NJ 07047 because the forwarding order for this address is no longer valid." I emailed them with screen shots of the above and told them if they did not issue me a refund, I would file a complaint with the BBB. I did get my refund and the boots have not come back to me so who knows where they ended up. Shady company all around in my opinion. Ordered boots for my daughter, had to pay shipping. Boots came very fast, unfortunately, they run very big so I had to send them back. Called to initiate the return, was told I have to pay return shipping as well. Had already ordered the same boots in a size smaller and had to pay shipping for that. In my opinion, this is a poor policy re: shipping for returns, I will not do business with this company again as there are plenty of other companies that will not charge shipping both ways.
Response from DreampairsFeb 22, 2024
Hello Holly, Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution. You can email us at [email protected]. We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team
Report
Jane B.
Dec 4, 2023
Only given 1 star because I can't give…
EDIT - having now said that I am going to persue this further legally, and after posting this review - I have been told that I will recieve a refund. I will edit this review once the money arrives in my bank account. Only given 1 star because I can't give 0. Tried to return products (far too small) and kept being offered money off etc - I just wanted a refund. Eventually was sent an address to send them back to - copied exactly from email and paid for tracked postage service - they have not received them. The Post Office cannot locate the said address! Contacted customer services who said to contact the post office - they can't deliver to an address they can't locate. DO NOT order through the website, I know I never will. Still ongoing dispute after over almost 2 months!
Response from DreampairsFeb 22, 2024
Hello Jane, Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution. You can email us at [email protected]. We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team
Report
Elyanne T.
Nov 21, 2023
Still waiting for my refund a week…
Still waiting for my refund a week after the goods were received. Typical Chinese company, the UK sizes are random, UK 5.5 is actually a 4.5, waste of money because you have to pay yourself to return the items then wait for ever to get the refund. I paid with Paypal and now they hold me at ransom saying they can't refund me until I close the case.
Response from DreampairsNov 28, 2023
Hello Elyanne, Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We have reviewed the situation you mentioned. After we receive your returned items, we need to inspect the returned items. After that, a refund will be issued on your order. But the refund failed to process as there was a PayPal dispute being processed for this payment. We checked that the Credit has been processed and claim is now closed. Please refer to your PayPal account to check more details. If you would like to discuss this with us further, I would like to attach our email address for the support team. [email protected] If you require any additional information, please do not hesitate to contact us at any time. Best Regards, Dream Pairs Customer Care Team
Report
Jim C.
Nov 19, 2023
Super fast shipping.these mary jane…
Super fast shipping.these mary jane dream pairs are so comfortable. I love them.im a crossdresser..trangender 60 years old and can wear and stand in these shoes all day.or night.so so you genetic woman.will love them too.joyce.
Response from DreampairsFeb 1, 2024
Dear Jim, thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Report
Pickens B.
Nov 17, 2023
POOR CUSTOMER SERVICE
I placed two orders with Dream Pairs received the first package and realized they run big. I called to stop the second package and was told the package had already been shipped and to just refuse the package when it arrive. I personally took the box to a Fedex location and that when the drama started for me. To this date one month later Dream Pairs hasn't help me at all with filing a claim for the package that I no longer have. Was told by Dream Pairs for me to contact Fedex, I contact Fedex and told to contact Dream Pair to only in the end contact Dream Pairs not once but seven time and the so call Supervisor states she will do a claim which I asked them to do in the beginning. She told me it would take another 21day for a response and I should call back.🤔 VERY BAD CUSTOMER SERVICE.
Response from DreampairsNov 20, 2023
Hello Pickens, Thank you for taking the time to bring this to our attention. We understand that you would like to the refund status of your order. Our agent will discuss this with you so that we can go over the available options with you, assist with anything you need and hopefully restore your faith in us. Sorry for the inconvenience caused to you. Best Regards, Dream Pairs Customer Care Team
Report
Dionne
Nov 2, 2023
I would avoid this company if you need…
I would avoid this company if you need to return an item. I have going back and forth with them for days, and they were saying anything possible to not give me a return.
Response from DreampairsNov 7, 2023
Hello Dionne, Thank you for taking the time to bring this to our attention. We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us. I would like to attach our email address for the support team. [email protected] I look forward to solving this issue with you and hope to hear from you. Best Regards, Dream Pairs Customer Care Team
Report