Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs reviews

245 approved reviews, newest moderated first

Susan V.
Nov 30, 2024
I Worst boots I ever brought
I purchased the faux fur winter snow boots in the correct size for me. They looked good when I opened them. I could not get my foot into the boot. I tried and tried. My niece also tried and she could not get her foot in either. The top is so tight you cannot get your foot in. No postage paid returns so I threw them away.
Response from DreampairsDec 1, 2024
Dear Susan, We're sorry to hear that the boots didn't fit you well. We’re committed to improving our services and ensuring every customer has a positive experience. Regarding your issue, we will contact you again to solve this issue for you. We are willing to make an exception and refund you the full amount. Please note that you do not need to send the original shoes back for your convenience. We sincerely apologize for any inconvenience caused. Hope you can give us another chance to bring you a better experience. Kind regards, Dreampairs Customer Care Team
Report
Denise M.
Nov 24, 2024
I bought a pair of boots from Amazon…
I bought a pair of boots from Amazon they was brown knee length faux suede was 31 99 when they came I tried on and was too small I. Ordered a bigger. Size and the price went from 31.99 to 64.99 in less than a day how do you justify that ?
Response from DreampairsDec 1, 2024
Dear Denise, I understand why you are disappointed regarding the inflation in price for the same product. Our products will hold promotional activities from time to time, so the price will fluctuate a little. Each promotion is limited in time. We appreciate your kind understanding. I tried to search for your email by your name but had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Rest assured that we will take care of your concerns in the best way. We sincerely apologize for any inconvenience caused. Kind regards, Dreampairs Customer Care Team
Report
Zoey J.
Nov 24, 2024
They just fall apart
I got a pair on dream pair combat boots and after only 1 years there was a hole in the side of one and the soles were coming off
Response from DreampairsDec 1, 2024
Dear Zoey, We are truly sorry to hear about your disappointment with our product and understand your frustration regarding the quality. I tried to search for your email by your name but had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Rest assured that we will take care of your concerns in the best way. We sincerely apologize for any inconvenience caused. Kind regards, Dreampairs Customer Care Team
Report
Kathy
Oct 24, 2024
Lovely Fall Boots
Love, love, love. I always gravitate to this brand for my knee high fall/autumn boots. They are comfy, practical, cute, durable, and affordable. I love the flat, suede, knee-high, boots. I suggest sizing up... I wear roughly 9.5-10 but prefer an 11 with these boots. I just bought both black & brown! Def recommend.
Response from DreampairsOct 29, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you love our knee-high boots and find them comfortable and stylish. We appreciate you sharing your experience. Enjoy your new black and brown pairs, and thank you for recommending us!
Report
patrina B.
Oct 24, 2024
stolen money
As you can see I got in touch with the support email and have not heard a word back, this company is a fraud and steal money from people like me who order their goods and they are not what was expected wrong size and they add another pair bloody disgraceful
Response from DreampairsOct 24, 2024
Hi Patrina, Have a nice day! We believe there might be a misunderstanding. We confirmed that your order was placed with an unrelated brand, "Dream Footwear," which is not associated with "Dream Pairs." We understand how disappointing it is to receive items that don’t meet expectations, such as incorrect sizing. To resolve your concerns, we recommend checking your order confirmation or purchase details for contact information specific to "Dream Footwear." We hope this clarification helps, and we wish you all the best in resolving this matter. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Report
Deborah P.
Oct 21, 2024
Perfect! Look great, sturdy, fit great !
My boots arrived quickly and when I opened box I was thrilled ! I order a half size up fit thick winter socks. The color, fit, attention to detail and price are perfect.
Response from DreampairsOct 21, 2024
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your boots and that they fit perfectly with your winter socks. It’s great to know that you’re satisfied with the color, fit, and attention to detail. We appreciate your support and hope you enjoy wearing them! If you have any questions or need assistance in the future, feel free to reach out. :）
Report
Rose E.
Oct 10, 2024
NO RESPONSE TO CUSTOMER REQUESTS
SOMETHING IS VERY WRONG WITH THIS COMPANY'S CUSTOMER SERVICE. MY SISTER WHO IS OLD AND A RETIRED LADY ORDERED 2 X PAIRS OF SANDALS SHE WAS CHARGED FOR 3 PAIRS EVEN THOUGH SHE SENT SEVERALS EMAILS CONFIRMING THAT SHE WAS ONLY PURCHASING 2 X PAIRS NOT "3". THEY IGNORED HER REQUESTS. 3 X PAIRS ARRIVED, BUT UNFORTUNATELY THEY DO NOT FIT HER FEET PROPERLY, AND ALSO DO NOT LOOK THE SAME AS THE SANDALS ADVERTISED ON THE DREAM FOOTWARE WEBSITE. MY OLD SISTER HAS BEEN IGNORED. SHE HAS SENT PHOTOS BUT NOBODY HAS HAD THE COURTESY TO CONTACT HER. NOW SHE IS OUT OF POCKET AND WITH 3 X PAIRS OF SANDALS SHE CAN'T USE. I WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR MORE THAN 30 YEARS, AND CUSTOMER ACKNOWLEDGMENT WAS PARAMOUNT I URGE PLEASE PLEASE CONTACT MY SISTER Yolanda Rojas Rose Easton
Response from DreampairsOct 17, 2024
Hello Rose Easton, Thank you for taking the time to bring this to our attention. I am very sorry to hear about your sister's unpleasant shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. You can easily reach out to us via email. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team
Report
Susan Newman R.
Oct 9, 2024
All I want to do is exchange my sandals…
All I want to do is exchange my sandals for a larger pair and despite email after email they wont address the issue - telling me I need to send a video of the issue - THEY ARE TOO SMALL!!!!! Someone please reach out to me and lets get this issue resolved - BTY I paid $99.95 for them from a Facebook ad , scrolled down after I purchased them and saw the exact same one for $49.95...... not happy
Response from DreampairsOct 17, 2024
Hi Susan, Thank you for sharing your experience. We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. We understand you want to exchange the shoes. Please contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team
Report